LaToya Thompson
Lexington
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
9
9
years of professional experience
Work History
Office Administrative Assistant
VBOA
Columbia
10.2020 - Current
- Reviewed patient health information documents to ensure compliance and accuracy.
- Verified and edited documents for accuracy before correspondence.
- Reviewing detailed patient accounting information by using ResQ, printing
- Verified document accuracy and presentation to maintain quality standards.
- Responded promptly to customer inquiries via email or phone.
- Greeted visitors and answered incoming calls, providing information to callers or redirecting them to the appropriate personnel.
- Organized and maintained efficient filing systems for easy access to both paper and electronic records.
- Executed administrative duties including photocopying, faxing, and mailing to support office operations.
Scheduling Coordinator
Physicians Footcare
Columbia
10.2019 - 10.2020
- Coordinated with medical staff to optimize patient flow and reduce wait times.
- Resolved patient inquiries and scheduling conflicts to enhance appointment accuracy.
- Scheduled patient appointments and managed daily clinic calendar efficiently.
- Communicated with patients regarding appointment confirmations and changes promptly.
- Sent timely reminders via phone or email to ensure attendance at scheduled meetings.
- Aligned schedules with healthcare providers for efficient team meetings and events.
- Provided support in resolving scheduling conflicts between employees.
Customer Service Associate
Momcandoitall LLC
Columbia
03.2018 - 08.2019
- Resolved customer inquiries in a timely manner.
- Provided fast, friendly, and knowledgeable service for routine questions and service complaints, improving customer satisfaction.
- Enhanced customers satisfaction rating by resolving issues efficiently.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Educated customers on special pricing opportunities and company offerings, enhancing understanding and maximizing savings.
- Followed policies and procedures to meet or exceed established performance requirements.
- Trained new hires on products and services, best practices, and protocols, streamlining onboarding process and increasing team efficiency.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
Call Center Agent
LPM Virtual Services
Columbia
04.2017 - 12.2017
- Executed high volume of outbound calls daily, achieving above-average conversion rates.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Identified customer needs by asking probing questions and actively listening to responses.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Applied problem-solving techniques to effectively resolve issues with difficult or irate customers.
- Documented customer interactions accurately in the system.
- Their concerns and giving appropriate feedback
Skills
- Administrative support
- Patient scheduling
- Document management
- Data entry accuracy
- Spreadsheet management
- Client management
- Database management
- Microsoft Office certification
- Business administration
- Leadership and supervision
- Attention to detail
- Confidentiality handling
Timeline
Office Administrative Assistant
VBOA
10.2020 - Current
Scheduling Coordinator
Physicians Footcare
10.2019 - 10.2020
Customer Service Associate
Momcandoitall LLC
03.2018 - 08.2019
Call Center Agent
LPM Virtual Services
04.2017 - 12.2017