Latrenda Williams
Dlh Properties
York
8
years of professional experience
Goal-oriented leasing agent with a strong background in customer service and strategic planning. Proven ability to coordinate property tours and streamline leasing processes, ensuring tenant satisfaction and compliance with regulations.
Work History
Leasing Agent
1 Year 2 Months- Facilitated lease signings and ensured compliance with company policies and regulations.
- Conducted property tours for prospective tenants, showcasing amenities and community features.
- Responded promptly to tenant inquiries, maintaining strong communication and customer service standards.
- Assisted in marketing efforts, including social media campaigns and property listings to attract new tenants.
- Coordinated maintenance requests, ensuring timely resolution to enhance tenant satisfaction.
- Organized open house events, effectively presenting properties to potential renters and generating leads.
- Managed tenant records using leasing management software, maintaining accuracy and confidentiality of information.
- Collaborated with team members to streamline leasing processes, improving overall operational efficiency.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
Customer Service Advocate (Remote)
5 Years- Assisted customers in understanding benefits and services, enhancing overall satisfaction and retention.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new staff on customer service protocols and best practices to ensure consistent service delivery.
- Processed membership applications and renewals, ensuring accuracy and compliance with company policies.
CSR (Remote)
1 Year 6 Months- Managed multiple customer interactions simultaneously while maintaining high service quality.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Collaborated with team members to streamline processes and improve overall customer satisfaction scores.
- Developed training materials and conducted sessions to enhance team knowledge and performance metrics.
Education
High School Diploma
Skills
Leasing and sales
Goal-oriented mindset
Telephone and email etiquette
Contract negotiation
Move-in coordination
Lease preparation
Background checks
Property tours
Strategic planning
Property reporting
Lease oversight
Fair housing policies
Event planning
Training and mentoring
Timeline
Leasing Agent
Dlh Properties
06.2025 - 08.2026Read More
Customer Service Advocate (Remote)
AAA The Auto Club
06.2020 - 06.2025Read More
CSR (Remote)
TTEC
11.2018 - 05.2020Read More
Northwestern High School
High School Diploma
Read More