Latrese Chavis

Columbia

Summary

Dynamic customer service professional with extensive experience at Teleperformance, adept at resolving conflicts and enhancing customer loyalty. Skilled in call handling and certified in Medicaid services, I consistently deliver informed recommendations and achieve satisfactory resolutions, driving customer satisfaction and repeat business. Proficient in Salesforce and claims management.

Overview

years of professional experience

Work History

CSR

Teleperformance

Columbia

07.2018 - 04.2024

Managed high-stress situations effectively. Maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently. Finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

Certificate - Phlebotomy

Midlands Tech

West Columbia, SC

06-2010

Some College (No Degree) - Medical Assistant

Beta Tech

Columbia, SC

Skills

Customer service
Call handling
Data entry
Certified in medicaid member services and provider services

Claims Specialist
Banking member services, such as
Disputing claims, fund transfers, mobile and online banking, ACH tel, loan payments, and debt, Docuphasee Compass-Zelle, Digital insight, IBS, CMSE, five 9, Envision, Pivot
Salesforce

Timeline

CSR