Laura Acosta
Loris
Summary
Resourceful professional in hospitality, known for high productivity and efficiency in task completion. Specialize in mixology, customer service, and inventory management. Excel at communication, teamwork, and adaptability, ensuring exceptional guest experiences. Friendly professional experienced in high-volume environments and knowledgeable about different drink options. Versed in safe drink service and applicable laws. Dependable worker with flexible schedule and attention to detail. Reliable Bartender with background in both high-volume and intimate bar settings. Skills include mixology, customer service, cash handling, inventory management and team collaboration. Known for creating unique cocktails that enhance dining experience and increase customer satisfaction. Proven ability to improve bar operations and contribute to business growth.
Overview
27
27
years of professional experience
Work History
Bartender
Chestnut hill restaurant
Myrtle Beach
06.2024 - Current
- Greeted frequent visitors by name and explained new promotions.
- Poured wine, beer and cocktails for patrons.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Greeted customers and provided excellent customer service.
- Greeted guests with friendliness and professionalism.
- Resolved customer complaints in a professional manner.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Head Bartender
Grand Cayman resort
Myrtle Beach
04.2018 - 06.2025
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Arranged bottles and glasses behind bar to make attractive displays.
- Delivered exceptional bar service for special events such as weddings, business conferences and society receptions.
- Developed new cocktail recipes for the menu.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Addressed any issues between staff members in a timely fashion.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Trained new bartenders on drink preparation and upselling techniques.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Managed high volume of shift customers and simultaneously assisted restaurant servers with diverse needs.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
CASINO BARTENDER
MGM Grand Casino
Las Vegas
05.1998 - 05.2017
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Resolved customer complaints in a professional manner.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Upsold customers from shelf to premium brands to help boost sales.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted customers and provided excellent customer service.
- Trained new bartenders on drink preparation and upselling techniques.
- Greeted guests with friendliness and professionalism.
- Adhered to state regulations regarding serving alcohol responsibly.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Gaming /mixology /Guest Serving -
LAS VEGAS SCHOOL OF BARTENDING
Las Vegas, NV04-1998
High School Diploma -
Somerset Vocational School
Bridgewater, NJ06-1983
Skills
- Customer service
- Drink preparation
- Problem resolution
- Event coordination
- Upselling techniques
- Professional appearance
- Creative mixology
- Clear and effective communication
- Salesmanship
- Customer service expertise
- Hospitality service expertise
- Outgoing personality
- Patience and tolerance
Timeline
Bartender
Chestnut hill restaurant
06.2024 - Current
Head Bartender
Grand Cayman resort
04.2018 - 06.2025
CASINO BARTENDER
MGM Grand Casino
05.1998 - 05.2017
Gaming /mixology /Guest Serving -
LAS VEGAS SCHOOL OF BARTENDING
High School Diploma -
Somerset Vocational School