Laura Franklin
Simpsonville
Summary
Talented Inside Sales Representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers. Highly experience Inside Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
22
22
years of professional experience
Work History
Inside Sales Representative
RBC Dodge Industrial
06.2008 - Current
- Enhanced customer experience by address unique needs and challenges, resulting in increased loyalty and repeat business.
- Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies.
- Offered assistance with selecting merchandise, finding accessories, expediting orders, order entry, order maintenance and completing purchases.
- Kept detailed records of daily activities through online customer database. (SAP, Sales Force, and Configurator)
Technical Support Representative
Alltel Communications
03.2002 - 02.2007
- Configured hardware and granted system permissions to new employees.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
- Strengthened relationships with key clients by providing consistent high-quality service, leading to increased account retention rates.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Business Administration
Life University
Marietta, GA12.2001
Skills
- Superior organizational skills
- Customer Relationship Management
- Relationship Development
- Salesforce
- Upselling and Cross Selling
- Data Entry
- Customer Service
- SAP
- Attention to Detail
- Documentation And Reporting
- Product Knowledge
Timeline
Inside Sales Representative
RBC Dodge Industrial
06.2008 - Current
Technical Support Representative
Alltel Communications
03.2002 - 02.2007
Bachelor of Science - Business Administration
Life University
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