Laura Heins
Myrtle Beach
Summary
Activity Director with proven leadership at Carmel Manor Nursing Home, enhancing resident engagement through tailored programs. Recognized for strong organization and flexibility, I effectively managed budgets and supervised staff, fostering a collaborative environment. Committed to improving well-being,
Overview
2023
2023
years of professional experience
Work History
Activity Assistant
Rolling Green Village
Greenville, SC
2021 - 05.2022
- Assisted in planning and executing daily activities for residents, enhancing engagement and social interaction.
- Coordinated transportation logistics for resident outings, ensuring timely arrivals and departures.
- Developed and maintained positive relationships with residents, fostering a supportive community environment.
- Monitored resident participation in activities, adjusting plans to meet diverse interests and needs.
- Conducted sensory stimulation activities for memory care patients, improving mood regulation and reducing agitation incidents.
- Promoted mental fitness by facilitating trivia games and puzzles that challenged cognitive abilities while encouraging socialization among peers.
Dining Room Server
Rolling Green Village Retirement Community
Greenville SC
06.2018 - 01.2021
- Delivered exceptional dining experiences by providing attentive service to residents and guests.
- Assisted in meal preparation, ensuring food quality and adherence to dietary requirements.
- Collaborated with kitchen staff to streamline service processes and improve efficiency during peak hours.
- Trained new servers on menu items, customer service standards, and operational procedures.
- Maintained cleanliness and organization of dining areas, promoting a welcoming atmosphere for residents.
- Communicated resident preferences and feedback to management, enhancing overall dining satisfaction.
Activity Director
Carmel Manor Nursing Home
Ft, Thomas, KY
05.2005 - 03.2013
- Developed and implemented engaging recreational programs to enhance resident well-being.
- Collaborated with nursing staff to assess individual resident needs for tailored activity plans.
- Coordinated volunteer efforts to enrich community involvement and support social events.
- Facilitated training sessions for staff on effective engagement techniques for residents.
- Managed budgets for activity programs, ensuring optimal resource allocation and cost efficiency.
- Evaluated program effectiveness through feedback, adjusting activities to improve participation rates.
- Supervised volunteer staff in the planning and implementation of various activities, ensuring a high level of service was consistently provided for all residents.
- Arranged outings as part of recreational program.
- Maintained running inventory of supplies and purchases to monitor budget expenditures.
- Supervised Activities Assistant and conducted performance evaluations.
- Collaborated with interdisciplinary teams to create holistic care plans addressing the physical, cognitive, emotional, and social needs of each resident.
Education
Bachelor of Science - Recreational Therapy
Eastern Kentucky University
Richmond, Kentucky, KY12-1999
Skills
- Leadership qualities
- Flexibility
- Strong organization
- Recordkeeping skills
- Documentation skills
- Dependable
- Team player
Timeline
Dining Room Server
Rolling Green Village Retirement Community
06.2018 - 01.2021
Activity Director
Carmel Manor Nursing Home
05.2005 - 03.2013
Activity Assistant
Rolling Green Village
2021 - 05.2022
Bachelor of Science - Recreational Therapy
Eastern Kentucky University