Laura Mara
Simpsonville
Summary
Seasoned Administrative Professional with over 15 years of experience in the healthcare industry, specializing in customer service, patient scheduling, and insurance verification. Proven track record in managing patient information, enhancing patient retention, and ensuring smooth office operations. Known for a strong work ethic, excellent organizational skills, and the ability to build lasting relationships with patients, families, and healthcare providers.
Overview
17
17
years of professional experience
Work History
Nutrition Counseling Administrative Assistant
Bon Secours
06.2019 - Current
- Operate independently ensuring efficient workflow and timely task completion
- Schedule and manage all patient appointments via email and phone
- Maintain accurate patient records using Epic and Excel, ensuring compliance with healthcare regulations
- Sole team member responsible of verifying insurance benefits and educating patients on their specific coverage details
- Recognized as “Employee of the Month” twice since hire
Front Desk Receptionist
American House Senior Living Communities
07.2018 - 12.2018
- Managed administrative functions including data entry, client relations, billing, scheduling, and mail processing
- Provided outstanding customer service to residents and their families, building strong, positive relationships and ensuring a high level of satisfaction and engagement
- Awarded “Employee of the Month” within first three months of hire, reflecting exceptional service and dedication
Administrative Assistant
Arden Courts
09.2017 - 07.2018
- Managed inbound communications (phone calls, emails, walk-ins) and directed them appropriately
- Prepared and processed outgoing mail and ensured timely distribution of incoming correspondence
- Coordinated guest meal sales, maintaining an organized and efficient system
Owner/Operator
Patio People of Naples
10.2007 - 06.2013
- Oversaw all aspects of business operations, including purchasing inventory and managing vendor relationships
- Performed accounting functions, including payroll, tax filing, accounts payable/receivable, and profit and loss tracking
- Managed human resources responsibilities, such as hiring, firing, scheduling, and task delegation
- Directed daily operations to ensure optimal customer service and increased yearly profitability
Education
Associate of Science -
Bergen Community College
Paramus, NJ06-1984
Skills
- Epic Systems
- Microsoft Office & Google Suite
- Human Resources
- Customer Service
- Scheduling & Billing
- Compliance Management
- Sales
- Insurance Verification
- Data Entry
- Time Management & Organization
Timeline
Nutrition Counseling Administrative Assistant
Bon Secours
06.2019 - Current
Front Desk Receptionist
American House Senior Living Communities
07.2018 - 12.2018
Administrative Assistant
Arden Courts
09.2017 - 07.2018
Owner/Operator
Patio People of Naples
10.2007 - 06.2013
Associate of Science -
Bergen Community College
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