Laura Nobles
Nichols
Summary
Social Work professional with proven expertise in managing complex caseloads and delivering impactful support services. Strong focus on collaborative teamwork and achieving client-centered outcomes. Skilled in crisis intervention, resource coordination, and advocacy, with flexible approach to meet evolving needs. Dependable and adaptable with commitment to empowering individuals and families.
Overview
15
15
years of professional experience
Work History
Social Worker Case Manager
Department of Social Services
04.2023 - Current
- Developed individualized care plans addressing clients' needs and goals.
- Coordinated multidisciplinary team meetings to ensure comprehensive client support.
- Facilitated access to community resources, improving clients' quality of life.
- Evaluated client progress, adjusting interventions to enhance effectiveness and outcomes.
- Improved client outcomes by developing comprehensive case plans and coordinating services with community partners.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Reviewed agency policies regularly so as to stay updated regarding changes affecting eligibility criteria, service offerings, or client rights.
- Maintained accurate records, adhering to strict documentation guidelines and confidentiality requirements for compliance purposes.
- Maintained open lines of communication with supervisors and peers, contributing to a positive work environment that fostered collaboration and professional growth.
Certified Pharmacy Technician
Bridgers Drug Store And Gifts, LLC
11.2013 - 04.2023
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Bank Teller
TD Bank
05.2013 - 11.2013
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Reconciled cash drawer and resolved discrepancies.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Clerk
Professional Pharmacy
06.2010 - 05.2013
- Managed tax drawers, resolved variances and filed company receipts.
- Interacted with customers by phone, email or in-person to provide information.
- Processed bills and handled other confidential documents.
- Approached all work with a strong attention to detail and precision.
Education
Bachelor of Science - Psychology
Francis Marion University
Florence, SC12-2013
High School Diploma -
Marion High School
Marion, SCSkills
- Child welfare services/case management system (CWS/CMS)
- Problem-solving abilities
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Conflict resolution
- Client needs assessments
- Written and verbal communication
- Teamwork and collaboration
- Time management
Timeline
Social Worker Case Manager
Department of Social Services
04.2023 - Current
Certified Pharmacy Technician
Bridgers Drug Store And Gifts, LLC
11.2013 - 04.2023
Bank Teller
TD Bank
05.2013 - 11.2013
Clerk
Professional Pharmacy
06.2010 - 05.2013
High School Diploma -
Marion High School
Bachelor of Science - Psychology
Francis Marion University
Personal Information
Title: Social Worker Case Manager