Laura Norris
Charleston
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Experience Leader
Lululemon Athletica
Charleston
10.2025 - Current
- Led team in delivering exceptional guest experiences and service standards.
- Managed guest feedback to enhance service offerings and address concerns.
- Resolved guest inquiries promptly to maintain high satisfaction levels.
- Assisted in resolving guest complaints in a professional manner.
- Trained staff on product knowledge and customer engagement techniques.
Full Time Sales Leader
Aerie By American Eagle
06.2025 - 09.2025
- Enhanced product knowledge within the sales team through continuous training and workshops.
- Increased customer engagement to drive interest and boost sales opportunities.
- Delivered exceptional customer service by addressing concerns promptly and proactively offering solutions to issues that arose during complex transactions.
- Cultivated a winning sales culture that fostered teamwork, motivation, and shared success among team members.
Family Treatment Court Coordinator
Enotah Family Treatment Court
03.2024 - 06.2025
- I write and manage the grants that fund the program in order to keep the court running.
- I am in charge of outreach for the community, and networking with other organizations to help find resources for my participants.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met, and deadlines were adhered to.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Managed vendor relationships to secure the best quality of services and products for organizational needs.
- Entered data, generated reports, and produced tracking documents.
Case Manager
Enotah Family Treatment Court
06.2023 - 02.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
Shelter Intern
No One Alone
01.2023 - 05.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Participated in workshops and presentations related to projects to gain knowledge.
Education
Bachelor’s of Science - Criminal Justice
University of North Georgia
Dahlonega, Georgia8 2023
Graduated High School -
Peachtree Ridge High School
Suwanee, Georgia5 2019
Skills
- Multitasking and organization
- Communication
- Customer service
- Decision making
- Document management
- Report writing
Personal Information
Certification
- Certified Accountability Court Coordinator, Council of Accountability Court Judges - 2024
Timeline
Guest Experience Leader
Lululemon Athletica
10.2025 - Current
Full Time Sales Leader
Aerie By American Eagle
06.2025 - 09.2025
Family Treatment Court Coordinator
Enotah Family Treatment Court
03.2024 - 06.2025
Case Manager
Enotah Family Treatment Court
06.2023 - 02.2024
Shelter Intern
No One Alone
01.2023 - 05.2023
Bachelor’s of Science - Criminal Justice
University of North Georgia
Graduated High School -
Peachtree Ridge High School