Laura Ramsey

Manage daily office operations

Enter new applications

Analyze Credit

Work closely with Business Owners obtaining financial documents

Create and send Loan Documents

Work with a variety of Banking Institutions

Assist in funding loans

• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
• Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
• Promoted teamwork within the department by fostering an inclusive environment and encouraging open communication among colleagues.
• Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
• Improved interdepartmental communication by establishing clear protocols for sharing information among team members.
• Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
• Handled any conditions sent from underwriting departments.
• Reviewed financial statements and contacted institutions and customers to clarify details.
• Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
• Provided comprehensive support to loan officers, ensuring they had all necessary information to make informed decisions on mortgage applications.
• Delivered exceptional results under tight deadlines while maintaining a high standard of quality control throughout each stage of the loan process.
• Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
• Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
• Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
• Assisted in training new team members, sharing best practices for efficient loan processing and customer service.
• Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
• Analyzed borrower credit reports and income statements to verify accuracy.
• Upheld complete confidentiality of all submitted information according to release guidelines.
• Set up and completed loan submission packages.
• Processed mortgage loan applications accurately and successfully for over 20 years.

• Answered inquiries and provided superior customer service to clients.
• Coordinated with loan officers to optimize the pre-approval process, resulting in a smoother overall experience for clients.
• Communicated with customers daily to request information and complete paperwork.
• Reduced processing time by maintaining an organized system for tracking outstanding documents and followups.
• Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
• Provided comprehensive administrative support to Loan Officers so they could focus on building relationships with clients and generating new business opportunities.
• Set up files using loan officer checklist and submitted on-time for processing.
• Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
• Managed customer relations, ensuring timely communication of loan status updates for increased client retention.
• Assembled important paperwork and disclosures for borrower.
• Developed strong rapport with real estate agents, cultivating valuable referral networks that led to increased business growth opportunities.
• Streamlined communication channels between clients, Loan Officers, and underwriters to ensure timely updates and efficient information sharing.
• Proactively addressed potential roadblocks in the loan process, resulting in faster resolution of issues and higher client satisfaction rates.
• Improved turnaround times for loan applications through effective prioritization and proactive problem-solving techniques.
• Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
• Liaised with clients to guide through loan closing process and skillfully handle any concerns.
• Ensured compliance with industry regulations by staying updated on changes and implementing appropriate procedures within the team.
• Monitored key dates to obtain information by deadlines.
• Facilitated prompt closing of loans by organizing necessary paperwork and collaborating effectively with title companies.
• Enhanced loan application turnaround by meticulously reviewing and submitting documents in timely manner.
• Supported achievement of departmental goals through diligent follow-up on pending loan applications.
• Fostered positive relationships with clients, ensuring smooth and supportive loan application experience.
• Assisted in reducing application errors, carefully verifying applicant information against required documentation.
• Maintained up-to-date knowledge of lending regulations, ensuring all loan processes complied with federal and state laws.
• Contributed to team meetings with insightful analysis on loan processing metrics, identifying areas for improvement.
• Improved client satisfaction, promptly addressing inquiries and concerns throughout loan process.
• Streamlined communication between loan officers and clients, ensuring clarity and efficiency in information exchange.
• Compiled and maintained accurate client records, adhering to regulatory compliance and privacy standards.
• Streamlined document collection process, making it easier for clients to submit necessary paperwork.
• Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
• Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
• Set up, stored and updated customer files, department records and regulatory paperwork.
• Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
• Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
• Reviewed and validated details of loan applications and closing documentation.
• Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.