Laura Sparks
Aiken
Summary
Dedicated professional with a strong background in customer service and cash handling. Proven ability to resolve conflicts and ensure customer satisfaction, contributing to team success and operational efficiency.
Reliable cashier and crew member skilled in cash handling, conflict resolution, and customer relations. Experienced in training new staff and implementing process improvements to enhance workflow and drive sales growth.
Motivated and adaptable individual with experience in food service and retail. Known for exceptional customer service and attention to detail, consistently delivering positive experiences and fostering long-term customer relationships.
Food service professional with extensive experience in preparing and serving meals, ensuring customer satisfaction, and maintaining sanitary standards. Recognized for collaborative spirit and reliability in high-paced settings. Possesses strong skills in food safety protocols and efficient service delivery.
Overview
11
11
years of professional experience
Work History
Cashier/Crew Member
Wendy's
Aiken, SC
01.2026 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided excellent customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure a positive environment.
- Assisted in training new cashiers on operational procedures and customer service expectations.
- Handled cash drawer operations with accuracy, minimizing discrepancies during shifts.
- Collaborated with team members to achieve daily goals and enhance workflow efficiency.
- Upsold menu items effectively, contributing to increased sales and enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Service Deli Clerk
Publix Grocery Store
Aiken, SC
09.2021 - 02.2026
- Assisted customers with deli product selection and order fulfillment, ensuring high satisfaction levels.
- Maintained cleanliness and organization of deli area, adhering to health and safety standards.
- Prepared various deli items, including meats and cheeses, using slicing equipment efficiently.
- Collaborated with team members to manage inventory levels and minimize waste effectively.
- Trained new staff on proper food handling techniques and customer service protocols.
- Monitored product freshness and rotated stock to maintain quality standards in the display cases.
- Developed strong relationships with regular customers by providing personalized service and recommendations.
- Demonstrated strong knowledge of food handling procedures, maintaining high-quality standards for all prepared items.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Provided exceptional customer service, addressing concerns and offering recommendations to suit individual tastes.
- Developed strong rapport with regular customers, fostering loyalty and repeat business opportunities.
- Proactively restocked display cases throughout the day, ensuring optimal product freshness and selection for customers.
- Educated customers on various deli products, enhancing their shopping experience.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Managed perishable inventory efficiently by rotating stock regularly according to expiration dates and seasonal demands to minimize spoilage rates.
- Listened carefully to customer instructions and prepared orders according to those preferences.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Assisted in inventory management, reducing waste and improving overall product availability.
- Calculated total items needed to assemble party trays and placed orders for inventory.
- Collaborated with team members to meet daily sales goals and drive overall store success.
- Consistently adhered to company policies and procedures, ensuring a safe and enjoyable shopping experience for all customers.
- Implemented creative merchandising strategies to attractively showcase deli products, driving sales growth.
- Displayed excellent multitasking abilities while managing multiple customer requests simultaneously, increasing efficiency.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Handled special orders for events such as parties or weddings with precision and attention to detail, resulting in satisfied clients and increased referrals.
- Offered product samples to customers, generating additional sales through taste-testing.
Food Service Worker
Sodexo
Augusta, GA
08.2023 - 07.2025
- Prepared and served food items following safety and sanitation guidelines.
- Assisted in inventory management, ensuring timely restocking of supplies.
- Operated kitchen equipment efficiently to maintain food quality and presentation.
- Collaborated with team members to streamline service processes during peak hours.
- Implemented improvements for reducing waste and enhancing operational efficiency.
- Monitored food temperatures to ensure compliance with health regulations.
- Provided exceptional customer service, responding to inquiries and resolving issues promptly.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Learned other teammates' work tasks to train as backup.
- Set up and broke down food service lines quickly to maintain service flow.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Reduced food preparation times by organizing workstations effectively.
Biscuit Maker/Crew Member
Bojangles
Aiken, SC
08.2020 - 09.2021
- Operated industrial mixers and ovens to produce high-quality biscuits consistently.
- Monitored ingredient quality and ensured compliance with food safety standards.
- Collaborated with team members to streamline production processes and reduce waste.
- Trained new staff on biscuit-making techniques and equipment operation.
- Implemented process improvements that enhanced biscuit texture and flavor consistency.
- Managed inventory of supplies, ensuring timely replenishment for uninterrupted production.
- Led daily quality assurance checks to uphold product standards and customer satisfaction.
- Developed training materials for best practices in biscuit preparation and safety protocols.
- Maintained accurate inventory of baking supplies and ingredients.
- Maintained accurate records of production data, enabling better decision-making processes for management.
- Streamlined workflow through effective communication with colleagues and supervisors, fostering a positive work atmosphere.
- Delivered prepared bakery products quickly to customers, restaurants and convenience centers.
- Supported quality control efforts by conducting routine inspections of finished products to ensure consistency and excellence.
- Enforced food safety standards established by health department, resulting in outstanding health inspection ratings.
Cashier/Cook/Crew Member
McDonalds
Aiken, SC
10.2018 - 08.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained cleanliness and organization of workstations to enhance customer experience.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team members to optimize workflow during peak hours.
- Implemented strategies for reducing wait times, enhancing overall service efficiency.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Prepared and cooked menu items according to quality standards and specifications.
- Maintained cleanliness and organization of kitchen workspace to ensure compliance with health regulations.
- Operated kitchen equipment effectively to optimize food production processes.
- Collaborated with team members to streamline workflow during peak service hours, improving overall speed of service.
- Implemented inventory management practices to reduce waste and ensure freshness of ingredients.
- Monitored food safety procedures, ensuring proper handling and storage of all food products for compliance.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Floor Supervisor/Customer Service Cashier
Kroger's Grocery
Aiken, SC
07.2015 - 10.2018
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance productivity and skill development.
- Implemented process improvements that reduced operational inefficiencies.
- Monitored workflow, assigning tasks based on team strengths and project needs.
- Conducted performance evaluations, providing constructive feedback to improve team performance.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Certificate of Technical Studies - Medical Coding & Billing
Aiken Technical College
Graniteville, SC08-2014
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Conflict resolution
- POS systems
- Guest inquiries
Timeline
Cashier/Crew Member
Wendy's
01.2026 - Current
Food Service Worker
Sodexo
08.2023 - 07.2025
Service Deli Clerk
Publix Grocery Store
09.2021 - 02.2026
Biscuit Maker/Crew Member
Bojangles
08.2020 - 09.2021
Cashier/Cook/Crew Member
McDonalds
10.2018 - 08.2020
Floor Supervisor/Customer Service Cashier
Kroger's Grocery
07.2015 - 10.2018
Certificate of Technical Studies - Medical Coding & Billing
Aiken Technical College