Laura Speer
Cheraw,SC
Summary
Bond/Agency Post Closing Specialist with expertise in mortgage documentation and compliance, known for enhancing workflow efficiency and accuracy. Proficient in loan auditing, quality assurance, and investor communication, leveraging regulatory compliance and document management skills to drive organizational success and strengthen stakeholder relationships. Recognized for implementing solutions that streamline processes and reduce processing delays, contributing to improved operational outcomes.
Overview
24
24
years of professional experience
Work History
Bond and Agency Post Closer
CrossCountry Mortgage, LLC
08.2023 - 01.2025
- Checked accuracy and completeness of all paperwork
- Conducted thorough reviews of closed loan files for accuracy and completeness
- Worked with warehouse banks to manage shipment of collateral documents
- Consulted with outside vendors to identify and resolve loan closing issues
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation
- Increased customer satisfaction by providing prompt responses to inquiries regarding closed loans
- Implemented best practices for managing confidential client information securely throughout the post-closing process
- Collaborated with underwriters, processors, and loan officers to resolve discrepancies in documentation
- Participated in regular audits of closed loan files, identifying areas for improvement in document quality and organization practices
- Managed pipeline of post-closing tasks, prioritizing urgent cases as needed
- Regularly updated internal systems after loan closures, ensuring accurate data across all departments
- Resolved issues related to funding or escrow accounts promptly, minimizing delays in the post-closing timeline
- Streamlined post-closing processes for increased efficiency and reduced turnaround time
- Actively participated in ongoing professional development opportunities to stay current on industry trends and regulations
- Completed post-closing quality control evaluations of originated mortgage loans
- Managed approximately 40-60 loans daily in Encompass System
- Top producer 2024
Post Closing Specialist
Wyndham Capital Mortgage
08.2019 - 08.2022
- Communicated proactively with clients to address concerns or answer questions related to their loans after closing
- Receive and audit complete copies of closed loan packages and coordinate with the title company to resolve any deficiencies
- Review and prepare investor packages for loan purchase to various Investors, including FifthThird, AmeriHome, Citizens,FNMA,Freddie Mac Flagstar, Freedom Mortgage, Mortgage, Chase, NewRez, MaxEx, Mr.Cooper, PennyMac, Village Capital, Truist, Texas Capital Correspondent, The Money Source, Wells Fargo, PHH Mortgage, HomePoint, Lakeview, and NCHFA/ServiSolutions-AHFA in accordance with investor-specific delivery deadlines
- Worked with warehouse banks including Truist, Comerica, Peoples, Texas Capital &Hinsdale Bank to get any exceptions cleared for purchase
- Received Circle of Excellence award in2020, 2021, and 2022 for being the number one producer within my department. Managed post-closing audits for diverse loan packages, ensuring compliance with20+ major investors while maintaining Circle of Excellence status for top departmental performance. Led coordination with title companies and warehouse banks to clear deficiencies, earning recognition as top producer for three consecutive years
- Managed a high volume of approximately 90-100 loan files daily, maintaining organization and accuracy throughout the post-closing process
Post Closing Specialist
ALCOVA Mortgage
11.2016 - 10.2017
- Review closed loan packages for accuracy & completeness to meet Investor guidelines
- Prepare closed loan packages for delivery to Investors and communicate with Settlement Agents, Brokers, closing Attorneys, Underwriters, Loan Officers, Processors and/or other counter parties to obtain appropriate documentation
- Input information into Encompass, FHA, VA and MERS systems
- Perform HUD reviews and provide specific documents to closing agents to allow funding authorization per Underwriting and Investor requirements
- Package loans to be sent to USDA for the LNG
- Follow-up &manage trailing documentation
- Upload documents requested by VA or HUD for loan audits
- Ship note packages to warehouse banks
- Have government files insured in the time required
- Top Producer 2017
Post Closing Specialist
Self Help Credit Union
10.2015 - 02.2016
- Review and perform quality control review on all closed mortgage loans
- Obtain correction on closing errors
- Perform quality control on mortgage closing systems
- Balance closing fees and route closing checks
- Create electronic mortgage files and transmit to servicer for loan set up
- Work on and track progress for obtaining all trailing closing documents
- Create institutional electronic and audit files
- Serve as servicing liaison for loan servicing issues handling all issues that arise with the servicer and borrower during and after loan transfer
Office Manager
Speer Custom Contracting, INC
02.2013 - 08.2015
- Monitored expenditures for better financial control
- Established streamlined procedures for document management for enhanced accessibility
- Liaison between Realtors, Building Centers, City & State Code Officials & Sub-Contractors
- Drew up proposals for potential clients
- Handled Invoices & account payables
- Maintained payroll
- Handled Customer Service/complaints leading to increased satisfaction. & scheduled appointments
Funder/Post Closing Specialist
Main Street Financial, INC
05.2010 - 01.2012
- Prepared allonges & made copies of these & the original notes to send to appropriate warehouse bank for all correspondent closed loan packages
- Reviewed entire document closed loan packages, sorted & stacked them according to the Investor’s checklist
- Prepared wire packages by calculating the wire amount & ordered funds to be distributed
- Cleared deficiencies
- Paid MIP & VA through FHA Connection & VA FFPS
- Completed FHA Insuring Applications through FHA Connection on all government loans & followed up with the MI certificates being issued
- Updated the profit & loss warehouse line spreadsheets & updated monthly closed loan reports
- Managed approximately 50 new loans files per day using Encompass System
Collateral Review Specialist
Wells Fargo Securities, LLC
11.2009 - 04.2010
- Evaluated existing procedures against regulatory requirements, identifying gaps and recommending improvements where necessary
- Developed comprehensive training materials for new hires, facilitating their seamless integration into the team
- Contributed to continuous improvement initiatives by participating in process assessments and offering actionable suggestions for enhancement opportunities
- Identified areas of improvement in operational workflows, leading to increased productivity and reduced errors
- Ran reports, updated import errors, cleared exceptions for Collateral to be shipped, input fatal exceptions in loan system SRG II
Post Closing Specialist
Residential Mortgage Center, INC
02.2008 - 09.2009
- Kept detailed records of all post-closing activities, providing accurate and up-to-date information for management reporting purposes
- Improved workflow efficiency by training new team members on post-closing procedures and best practices
- Participated in cross-functional meetings to provide valuable input from a post-closing perspective on various projects or initiatives within the company
- Reduced errors in loan documents by conducting thorough reviews prior to submission
- Prepared closing packages for FHA, VA, USDA & Conventional loans
- Completed correspondent closings & was able to draw closings docs from their website when applicable
- Reviewed title policies ie; Schedule A, B sections 1& 2 & Schedule C
- Assured requirements & exceptions on title were cleared
- Reviewed appraisals, hazard, flood insurance, PMI, underwriting conditions & FHA/VA required documents
- Met underwriting conditions & applied conditions
- Balanced loans for funding purposes & funded loans through warehouse lines of credit
- Reviewed all closed loan packages to ensure sellable loans to the Investors
- Maintained monthly closed loan reports & designed tools to help identify problem files & met deficiencies in a timely manner
- Drew up subordination agreements when applicable, reviewed to assure 1st & 2nd lien positions were correct & loan amount was accurate
- Employee of the month February 2009
Closing/Funding Specialist
SunTrust Mortgage
09.2005 - 08.2006
- Prepared closing packages for FHA, VA & Conventional loans
- Approved HUDS
- Funded & shipped closed loan packages
- Acted as a liaison between Account Executives, Brokers, Attorneys and Underwriters
- Ensured that closed loans were sellable loans to be purchased by Investors
- Responsible for approximately 50 loans daily using Encompass System
Reservationist/Customer Relations Coordinator
Islands West Real Estate & Auction Company
05.2005 - 08.2005
- Coordinated with various departments to confirm availability of vacation property rentals and amenities
- Resolved customer concerns with patience and professionalism to enhance satisfaction
- Updated reservation system with accurate information to ensure smooth operations
- Managed & reserved approximately 40-50 incoming reservation requests & booking vacation rentals through phone and email, ensuring timely responses, daily
- Verified customer credit & income for long term rentals
- Received & applied payments to customer accounts
- Property showing
- Inspected properties prior to guest arrival
- On call monthly to assist with customer needs, complaints & work orders
Receptionist/Closing Coordinator
Wells Fargo Home Mortgage
03.2003 - 07.2004
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered multi phone lines promptly and directed incoming calls to correct offices
- Kept reception area clean and neat to give visitors positive first impression
- Opened & logged all new/clear to close/ closed loan packages & delivered to appropriate departments; approximately 120-150 daily
- Checked turn times for Underwriting & right faxed to Brokers
- Reviewed files prior to close & added additional conditions if applicable
- Scheduled & assigned closing packages to the closing department
Manager on Duty
Tobacco Central Aquistion, LLC
01.2002 - 02.2003
- Elevated customer satisfaction by addressing concerns promptly and professionally
- Assisted customers with questions & purchases
- Scheduled employees, interviewed, hired & trained new employees
- Processed daily reports
- Deposited receipts daily
- Managed daily & monthly Inventory levels
- Placing & receiving ordering
- Responsible for opening & closing the store daily
- Completed store transfers
- Markup’s & mark-down’s of merchandise
- Managed approximately 10 employees at a time
Guest Services & Sales Administration
Accumen Marketing Specialists, INC
02.2001 - 07.2001
- Assisted in training new team members, providing guidance and support to ensure their success in the Guest Services role
- Assisted guests with inquiries or concerns, resolving issues quickly to ensure satisfaction-approximately 120 guests daily
- Exhibited exceptional knowledge of products and services, addressing guest questions confidently and effectively
- Responsible for verifying customer information
- Processed qualified customer’s data for ownership of timeshares
- Data entry
- Coordinated daily tours
Education
Associate of Arts - Art/Science
Daytona Beach College
Daytona Beach, FL06-2001
Skills
- Loan document review-strong attention to detail/File auditing expertise/Regulatory compliance awareness/Post-closing compliance
- Customer service and assistance-Investor Communication
- Heavy Utilization in computer programs: Calyx Point, LPS, Microsoft Office, Outlook Express, FHA Connection, DOC Magic, Encompass 360, Excel, Q-Docs, SRG I & SRG II & Word
- Data entry proficiency/Employment verification
- Time management abilities/Multitasking
- 2001 Building/Commercial Contractors Exam Review - CPCC Charlotte, NC
- 2003-2025 Participated in Customer Service training & took Fair Lending classes
- 2004 Took Compliance training classes & took courses involving the Code of Ethics
- 2006 Trained in Loan Officer Fundamentals - Mortgage Training Solutions, LLC
- 2009 Employee of the Month (February) - Residential Mortgage Center, Inc
- Top producer at Alcova Mortgage 2017
- Top producer at Wyndham Capital Mortgage-3 consecutive years in a row 2020, 2021 & 2022
- Top producer at CrossCountry Mortgage, LLC 2024-2025
Timeline
Bond and Agency Post Closer
CrossCountry Mortgage, LLC
08.2023 - 01.2025
Post Closing Specialist
Wyndham Capital Mortgage
08.2019 - 08.2022
Post Closing Specialist
ALCOVA Mortgage
11.2016 - 10.2017
Post Closing Specialist
Self Help Credit Union
10.2015 - 02.2016
Office Manager
Speer Custom Contracting, INC
02.2013 - 08.2015
Funder/Post Closing Specialist
Main Street Financial, INC
05.2010 - 01.2012
Collateral Review Specialist
Wells Fargo Securities, LLC
11.2009 - 04.2010
Post Closing Specialist
Residential Mortgage Center, INC
02.2008 - 09.2009
Closing/Funding Specialist
SunTrust Mortgage
09.2005 - 08.2006
Reservationist/Customer Relations Coordinator
Islands West Real Estate & Auction Company
05.2005 - 08.2005
Receptionist/Closing Coordinator
Wells Fargo Home Mortgage
03.2003 - 07.2004
Manager on Duty
Tobacco Central Aquistion, LLC
01.2002 - 02.2003
Guest Services & Sales Administration
Accumen Marketing Specialists, INC
02.2001 - 07.2001
Associate of Arts - Art/Science
Daytona Beach College
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