Laura Wolf
North Myrtle Beach,SC
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
30
30
years of professional experience
Work History
Front Desk Associate
Marina Inn At Grande Dunes
05.2021 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process..
- Trained new team members on company procedures, customer service and issue resolution.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Awarded for most donations to Visram Foundation
- Acknowledged through TripAdvisor for my hospitality skills
Hotel Front Desk Agent
Hampton Inn By Hilton
01.2018 - 11.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Collected all payments, processed transactions and updated relevant records.
Hotel Front Desk Agent
Best Western Hotel
01.2012 - 10.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Bartender
408 R Street Restaurant
08.1993 - 01.2012
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Education
Vocational School - Computer Science
Computer Learning Center
Springfield, VA11.1990
Skills
- Verbal and Written Communication
- Listening Skills
- Sensitive Information Handling
- Room Assignments
- Hospitality Service
- Guest Satisfaction
Timeline
Front Desk Associate
Marina Inn At Grande Dunes
05.2021 - Current
Hotel Front Desk Agent
Hampton Inn By Hilton
01.2018 - 11.2020
Hotel Front Desk Agent
Best Western Hotel
01.2012 - 10.2017
Bartender
408 R Street Restaurant
08.1993 - 01.2012
Vocational School - Computer Science
Computer Learning Center
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