Lauran Corpus
Summerville
Summary
Dedicated professional with a proven track record at Maid Pure, enhancing guest satisfaction through meticulous room preparation and surface disinfection. Adept at complex problem-solving and exceptional communication, I consistently exceed cleanliness standards, fostering a welcoming environment. My teamwork and customer service skills contribute to a positive guest experience, reflecting a strong hospitality background.
Developed key customer service skills in fast-paced retail setting, excelling in transaction handling and customer interaction. Transitioning into new field with focus on leveraging these transferable skills to contribute effectively in different environment. Committed to delivering exceptional service and building positive customer relationships in any role.
Overview
8
8
years of professional experience
Work History
Housekeeper
Maid Pure
06.2020 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
Call Center Representative
ICORE
12.2017 - 05.2020
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
- Effectively communicated complex information in a digestible format for callers of varying levels of technical understanding.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
Cashier
Burger King
02.2016 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
GED -
Dorchester County Adult Ed
Dorchester, SC2017
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Cleaning techniques
- Health and safety compliance
- Hospitality background
- Customer service-focused
- Excellent oral and written communication
- Customer-oriented
- Complex Problem-solving
- Guest relations
- Exceptional communicator
- Quality assurance
- Detail-oriented
- Room preparation
- English language fluency
- Surface disinfection
- Hardworking
- Focused and detail-oriented
- Multitasking and prioritizing
- Professional and courteous
Timeline
Housekeeper
Maid Pure
06.2020 - 10.2023
Call Center Representative
ICORE
12.2017 - 05.2020
Cashier
Burger King
02.2016 - 10.2017
GED -
Dorchester County Adult Ed
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