Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Lauren Avila

Greenville

Summary

Air Force veteran experienced with office administration, customer service, and process management. Utilizes organizational and multitasking skills to support business operations effectively. Proven track record of fostering teamwork and maintaining accurate documentation to streamline business operations and reduce costs successfully.


Overview

8
8
years of professional experience
1
1
Certification

Work History

Business Office Associate

CarMax
09.2024 - 01.2025
  • Managed daily office operations, ensuring accuracy in documentation and adherence to company policies.
  • Mentored junior associates, guiding best practices in office management and customer interaction techniques.
  • Managed funds, prepared deposits, and handled the safe with considerations to security and loss prevention.
  • Coordinated with various departments to streamline communication and resolve customer inquiries efficiently.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Administrative Assistant

USC Upstate
08.2023 - 05.2024
  • Facilitated effective communication between the public safety office and the university community, leading to an increase in overall satisfaction with public safety services.
  • Maintained and updated personnel and administrative records, ensuring data accuracy and accessibility.
  • Greeted and directed visitors, ensuring a welcoming and secure environment
  • Answered, screened, and forwarded incoming calls and emails, providing exceptional customer service.

Staff Sergeant

SC Air National Guard
02.2017 - 02.2023
  • Supervised on a team of 15 personnel as a non-commissioned officer, ensuring efficient task delegation, performance management, and resolution of technical escalations.
  • Executed planned maintenance for F-16 aircraft, maintaining a 98% operational readiness rate while adhering to strict deadlines.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Interim Center Manager

USO
02.2022 - 12.2022
  • Implemented strategic initiatives to improve facility utilization, resulting in enhanced program accessibility for visitors.
  • Managed volunteer recruitment and training, fostering community engagement and ensuring effective program execution.
  • Oversaw budget management processes, optimizing resource allocation for maximum operational efficiency within center activities.
  • Developed and maintained partnerships with local organizations to expand outreach and service offerings within the community.
  • Coordinated event planning efforts, ensuring seamless execution of programs that cater to the diverse needs of clients served by USO.

Education

BBA - Business Administration

Southern New Hampshire University
10.2025

Associate of Applied Science - Marketing

Greenville Technical College
12.2021

Skills

  • Customer satisfaction
  • File management
  • Cash reconciliation
  • Document preparation
  • Microsoft office mastery
  • Business administration
  • Office management
  • Teamwork and collaboration

Affiliations

  • Society of Human Resource Management

Certification

  • MindEdge Learning: HR Ethics Series – Common Ethical Challenges
  • MindEdge Learning: HR Ethics Series – Issues in the Workplace
  • MindEdge Learning: HR Negotiations – Resolving Disputes
  • The SHRM Foundation – Veterans at Work Certificate

Timeline

Business Office Associate

CarMax
09.2024 - 01.2025

Administrative Assistant

USC Upstate
08.2023 - 05.2024

Interim Center Manager

USO
02.2022 - 12.2022

Staff Sergeant

SC Air National Guard
02.2017 - 02.2023

BBA - Business Administration

Southern New Hampshire University

Associate of Applied Science - Marketing

Greenville Technical College

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Lauren Avila