Lauren Burgess
Myrtle Beach
Summary
Hardworking person dedicated to creating and maintaining positive relationships with guests and coworkers. Proficient in multitasking and teamwork. Calm and level-headed in various types of situations.
Overview
7
7
years of professional experience
Work History
Host
P.F. Chang's Bistro
05.2021 - Current
- Provided positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Cross-trained to handle different restaurant roles, including serving, bussing, and to-go stations.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Shift Manager
Sweet Molly's Creamery
06.2018 - 07.2021
- Trained and mentored new employees to maximize team performance.
- Prepared daily sales reports for upper management review.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Promoted a positive work environment through open communication and constructive feedback.
- Resolved problems with team productivity and performance to maintain consistent quality levels.
Front of House Employee
McDonald's
12.2016 - 04.2018
- Accurately operated cash register to process customer payments.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Multitasked during rush hours by inputting drive-thru orders, operating the cash register, and preparing tak-out orders.
Education
High School Diploma -
Academy For The Arts, Science, And Technology
Myrtle Beach, SC05.2020
Skills
- Team Collaboration
- Effective Multitasking
- Phone Etiquette
- Flexible and Adaptable
- Payment Processing
- Warm and Friendly
Timeline
Host
P.F. Chang's Bistro
05.2021 - Current
Shift Manager
Sweet Molly's Creamery
06.2018 - 07.2021
Front of House Employee
McDonald's
12.2016 - 04.2018
High School Diploma -
Academy For The Arts, Science, And Technology
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