Lauren Barnette
Ladson
Summary
I’m a healthcare operations leader who believes that access to care should feel simple, supportive, and human — for both patients and providers. Over the past decade, I’ve built a career around connecting clinical teams, operational leaders, and technology partners to create access experiences that actually work in the real world. I’m at my best when I’m listening to patients, understanding what practices truly need, and translating those insights into workflows, scripts, and digital tools that make their day easier. I bring empathy, clarity, and a calm, steady presence to complex environments, and I’m known for building trust across teams while keeping patient experience at the center of every decision.
Overview
18
18
years of professional experience
Work History
Enterprise Support & Cancer Liaison
Roper St. Francis Healthcare
05.2017 - Current
- My work at RSFH has allowed me to grow into a connector — someone who understands the clinical, operational, and human sides of patient access. I’ve become a trusted partner to leaders across the system, a steady leader for my teams, and a bridge between the people delivering care and the systems that support them.
- What I do
- Serve as the voice for enterprise access transformation, standardized performance and KPI guidelines, and workflows reflect how practices actually function.
- Build strong relationships with leaders to understand their needs and help them feel supported through change.
- Guide the design and optimization of Genesys Cloud workflows, digital engagement pathways, and CRM-enabled solutions in partnership with IS and Nordic teams.
- Lead multidisciplinary teams in Quality Assurance, Workforce Management, Reporting & Analytics, and Genesys application support.
- Standardize scheduling templates, access workflows, and KPI expectations across practices to create a more consistent patient experience.
- Identify and escalate risks early, protecting both patient access and provider trust.
Team Leader / Trainer
DialAmerica
02.2008 - 05.2017
- This is where I learned how to lead with empathy. I coached teams of 24–30 agents, supported complex patient and provider interactions, and trained staff on clinical terminology, documentation standards, and compliance. It taught me that people perform best when they feel seen, supported, and equipped — a philosophy I’ve carried into every role since.
Education
Bachelor of Science - Allied Health Management
Miller-Motte Technical College
Wilmington, NCAssociate Degree - Electronic Health Records
Miller-Motte Technical College
North Charleston, SCSkills
- Enterprise Contact Center Leadership with a people-first approach
- Patient Access Transformation grounded in clinical reality
- Engagement built on trust, listening, and partnership
- Clinical Content Governance (scripts, guidelines, workflows)
- Digital Patient Engagement & CRM enablement
- Workforce Management & team development
- Quality assurance that protects both patients and providers
- Epic scheduling & ambulatory workflow familiarity
- Cross-functional leadership in matrixed environments
- Change management rooted in communication and transparency
Timeline
Enterprise Support & Cancer Liaison
Roper St. Francis Healthcare
05.2017 - Current
Team Leader / Trainer
DialAmerica
02.2008 - 05.2017
Associate Degree - Electronic Health Records
Miller-Motte Technical College
Bachelor of Science - Allied Health Management
Miller-Motte Technical College