Lauren Bilka-Post

Corporationave, Wilco leak detector, Syntegon.

• Supervised packaging operations, ensuring compliance with industry standards and safety regulations.
• Trained and mentored new staff on packaging procedures and best practices for optimal performance.
• Implemented process improvements that enhanced workflow efficiency and reduced packaging errors.
• Conducted regular inspections of packaging lines to ensure quality control and adherence to specifications.
• Collaborated with cross-functional teams to troubleshoot issues impacting production timelines and product quality.
• Led initiatives aimed at streamlining packaging processes, resulting in improved turnaround times and operational effectiveness.
• Labeled, recorded, and inspected packaging to prepare for shipment or storage.
• Supported new employees with training in proper stripping, packaging, inventory management, and cleaning.
• Interacted with inspection department to address and resolve packaging issues.
• Completed processing activities to conform with laws, safety standards, and product hygiene standards.
• Assisted with quality and production process improvements to support new packaging initiatives.
• Performed packaging tasks alongside team to demonstrate proper methods according to labor plan and assigned tasks.
• Led improvement initiatives to advance operational efficiencies and increase revenue.
• Used pallet jacks to safely move 50 pounds of product and materials.
• Trained new employees on company protocols, safety procedures, and equipment operation, increasing overall team productivity.
• Managed a team of packaging technicians, providing guidance and support for optimal performance.
• Supervised activities of manual packagers and automatic packaging lines.
• Facilitated communication between departments, promoting teamwork in order to achieve seamless coordination during product launches or other large-scale projects involving packaged goods.
• Reduced waste and saved resources through close monitoring of packaging materials usage.
• Trained employees on standard operating procedures and new policies.
• Kept team in line with productivity targets and safety standards.
• Improved packaging efficiency by streamlining processes and implementing new technologies.
• Operated tape machines, scales and label printers to package items correctly.
• Operated manual pallet jacks and forklifts to move and store materials.
• Supervised ongoing daily production phases.
• Cultivated professional working relationships with peers and supervisors.
• Kept accurate and detailed records of personnel progress and productivity.

• Labeled packages and recorded items packed in preparation for shipping.
• Processed finished product by moving through packaging machines.
• Packaged Pharmaceutical products manually by placing in boxes and surrounding with protective materials.
• Trained new employees on proper techniques for packaging, equipment operation and inventory management.
• Set up jobs for lines and assisted with printing labels and packaging.
• Monitored performance for adherence to procedures, safety rules and quality standards.
• Oversaw manual and automated packaging activities.
• Operated and maintained vacuum sealers and pallet jacks.
• Introduced and enforced new standard operating procedures.
• Coached packers and processing operators by providing courteous support and feedback.
• Sustained adequate supply of roll stock and packaging materials available for machines.
• Inspected items and accepted or rejected products according to acceptability standards determined by Good Manufacturing Principles, customer requirements and standard operating procedures.
• Kept machines and work areas clean to avoid jams, falls and other mishaps.
• Informed appropriate manufacturing partners and supervisor of machine performance irregularities to minimize impact of production downtime.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Monitored employee performance and identified performance gaps for corrective action.
• Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
• Established store tactics and strategies to achieve operational performance and sales goals.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Updated and maintained store signage and displays.
• Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
• Evaluated store performance and incorporated feedback to implement improvement plans.
• Trained and mentored associates to teach daily tasks and procedures.
• Oversaw storewide merchandising benchmarks to maintain operational excellence.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
• Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
• Preserved product quality by maintaining stockrooms and disposing of damaged items.
• Reviewed customer feedback to make operational improvements and promote satisfaction.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
• Educated customers on special pricing opportunities and company offerings.
• Met and exceeded productivity targets by handling every interaction with top-notch customer service.
• Addressed inquiries, resolved customer issues and managed customer relations.
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Promoted brand and marketing campaigns to create interest with customer.
• Maintained customer privacy and protected company operations by keeping information private and confidential.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Followed policies and procedures to meet or exceed established performance requirements.
• Explained benefits, features and recommendations to maximize client retention.
• Improved customer service wait times to mitigate complaints.
• Consulted with customers regarding needs and addressed concerns.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.