Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Bryson

Walhalla,SC

Summary

Knowledgeable and dedicated customer service and sales professional with extensive experience in Automation, Manufacturing and Food and Beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Technical Support/Customer Service

Horton Manufacturing
07.2022 - Current
  • Application assistance with Off- Road and On- Road Construction and Transportation Equipment for items in catalog
  • Daily Order Entry, Expedites and problem solving
  • Responsible for all international customers shipments exporting via Ocean or Air.

Area Sales Manager

Performance Foodservice
07.2019 - 07.2022
  • Area Sales Manager covering Northern Georgia, Upstate SC and Western North Carolina
  • 32% growth rate in first year of account growth and management
  • Responsible for developing and sustaining long-term relationships with customers
  • Assisted customers with menu development, menu planning, profits of center of the plate items and how to increase business overall
  • Selling and engaging customers in value added activities and how to overcome setbacks during COVID restrictions
  • Identify new potential customers and or prospects for continued growth while maintaining current customer base
  • Weekly account review of lost or gained business.
  • Reported sales activity, generated sales quotations, and proposals and maintained customer contact database to achieve sales objectives and quota.

Business Owner and Operator

Waters Cafe
01.2015 - 04.2019
  • Purchased this business as investment
  • Increased Profits by 40% in 18 months based on previous owners Profit and Lost statement
  • Continued with growth until sold in 2019.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.

Technical Support Representative and Export Compliance

ITT Corporation
10.2004 - 04.2014

Title: Technical Sales and Export Compliance Specialist

2008 to April 2014-

Compliance Representative: 2010- 2014

  • Customer Service: 2008 to 2014

Production Planning/ Expeditor: March 2006- 2007

Sales Role and Compliance Role at this Facility:

  • Traveled to several distributors and held presentations with sales staff and customer service staff
  • Responsible for several key accounts, Distributor development and Outside Sales support.
  • Traveled to annual trade shows multiple times of the year.
  • Cold Calls, Account development and Application Assistance
  • Assisted shipping at different times when needed because of the Export Responsibilities roll, held at Westminster Site as well as other ITT locations.

Education

High school or equivalent - Business

West-Oak High School
Westminster, SC
05.2000

Skills

  • Account Management
  • Cold Calling
  • MS Office
  • Salesforce
  • CRM
  • Inventory Management
  • Presentation skills
  • Manufacturing
  • Forecasting
  • Inside sales
  • Business development
  • B2B sales
  • Marketing
  • Sales management
  • Cold calling
  • Outside sales
  • Customer service
  • Technical support
  • Order entry
  • Account management
  • Communication skills
  • Help desk
  • Production planning
  • Menu planning
  • Expense management
  • Customer relationship management
  • Conflict management
  • Technical sales
  • Time management
  • Relationship management
  • Microsoft Office
  • Negotiation
  • B2B
  • Retail math
  • CRM software
  • Microsoft Outlook
  • Retail sales
  • Logistics
  • Organizational skills
  • Leadership

Certification

Driver's License

Timeline

Technical Support/Customer Service

Horton Manufacturing
07.2022 - Current

Area Sales Manager

Performance Foodservice
07.2019 - 07.2022

Business Owner and Operator

Waters Cafe
01.2015 - 04.2019

Technical Support Representative and Export Compliance

ITT Corporation
10.2004 - 04.2014

High school or equivalent - Business

West-Oak High School
Lauren Bryson