LAUREN CONNER
Beaufort
Summary
Results-oriented professional with five years of experience in customer service. Extensive expertise in leadership, team collaboration, and impactful communication. Proven track record of implementing process enhancements and cultivating robust vendor relationships, driving significant operational efficiency.
Overview
5
5
years of professional experience
Work History
Expeditor
Beaufort, South Carolina
Beaufort
03.2025 - Current
- Communicated with suppliers to track order status and resolve issues.
- Monitored inventory levels and initiated restocking processes as needed.
- Assisted in maintaining accurate records of incoming and outgoing materials.
- Implemented process improvements to enhance workflow efficiency within the team.
- Analyzed customer requirements, identified potential problems and implemented solutions accordingly.
- Provided mentorship and guidance to new team members.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
Avionics Technician
Beaufort, South Carolina
Beaufort
02.2023 - 03.2025
- Tested electronic components for functionality and reliability in avionics systems.
- Assisted in the training of junior technicians on best practices and procedures.
- Installed and repaired avionics systems on the aircraft.
- Recorded maintenance performance in aircraft logbooks and completed other paperwork requirements.
- Completed in-depth visual and manual inspections of electrical components.
Customer Service Advocate
Kona Ice
Stow
08.2022 - 12.2023
- Collaborated with team members to enhance service efficiency.
- Processed customer transactions using point-of-sale systems.
- Trained new staff on customer service protocols and company policies.
- Developed relationships with customers through friendly conversations.
- Evaluated stock supplies regularly for expiration dates and restocked as needed.
- Provided guidance and leadership to employees on shift.
Host, Waitress, Carryout, Grill Cook, Kitchen Prep
Bob Evans Restaurant
Stow
10.2020 - 09.2022
- Welcomed guests and provided prompt seating arrangements.
- Managed waitlists and communicated estimated wait times effectively.
- Assisted in training new employees on standard operating procedures.
- Handled customer inquiries and resolved issues with professionalism.
- Managed incoming calls during busy shifts.
- Took accurate orders and communicated them to the kitchen staff.
- Prepared meals according to standardized recipes and safety guidelines.
- Operated grills and fryers to cook items to quality guidelines.
Education
Bachelor - Psychology
University of South Carolina
Beaufort, SCSome College (No Degree) - Science
Technical College of The Low Country
Beaufort, SCSome College (No Degree) - Undecided
Kent State University
Kent, OHSkills
- Leadership and delegation
- Team building and collaboration
- Expertise in effective communication
- Proficient time management skills
- Customer service excellence
- Critical thinking skills
Accomplishments
- Shift leader position performing duties as an expeditor while leading, teaching, and mentoring peers.
- Volunteered with new Military graduates, community trash pickup, a multitude of 5K runs, nursing homes and nearby festivals.
- Trained 30 new employees on 10 qualifications required to perform different tasks necessary for their position.
- Examined and noted errors on significant documentation, notified managers, and resolved errors prior to the documents being emailed out to 100+ people daily.
- Communicated with separate companies to receive shipment of priority orders faster, assisted in helping the organization reach 100% of their goal.
Timeline
Expeditor
Beaufort, South Carolina
03.2025 - Current
Avionics Technician
Beaufort, South Carolina
02.2023 - 03.2025
Customer Service Advocate
Kona Ice
08.2022 - 12.2023
Host, Waitress, Carryout, Grill Cook, Kitchen Prep
Bob Evans Restaurant
10.2020 - 09.2022
Bachelor - Psychology
University of South Carolina
Some College (No Degree) - Science
Technical College of The Low Country
Some College (No Degree) - Undecided
Kent State University
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