Overview
Work History
Education
Skills
Timeline
Generic

Lauren Daylami

Mt. Pleasant,SC

Overview

20
20
years of professional experience

Work History

K9 Trainer

Fathom K9, LLC
01.2019 - Current
  • Met with new and current clients one-on-one daily to teach their dog new concepts of training while teaching clients how to properly maintain and apply our system of training.
  • Consulted with owners and made recommendations on the individual training best suited to their dog, whether it be private lessons or board and train.
  • Created customized programs and invoices.
  • Applied training solutions to address animal behavior problems.
  • Earned positive verbal/written feedback from clients regarding my training skills and customer service.
  • Delivered instructional presentations on equipment use, focusing on efficiency and safety.
  • Organized school events for our company that resulted in long term relationships including Mt. Pleasant Academy and Primrose Academy.
  • Promptly responded to general inquiries from clients via phone and email.
  • Generated leads for new sales through telephone and email contact with customers.

Nanny and Babysitter Coordinator

Your Happy Nest Nanny & Babysitting Agency
11.2017 - 11.2021
  • Executed integrated advertising campaign across multiple media channels including Facebook, Instagram, Indeed, Care, as well as performing direct sales.
  • Familiarized nannies with agency's policies and regulations.
  • Utilized Dubsado and Mailchimp to create and send contracts and invoices as well as mass e-mail updates.
  • Mediated talks between parents and nannies.
  • Organized nanny and children playdates and activities.
  • Managed babysitting requests and placed the appropriate sitter with the right family.
  • Managed job postings and updates for our social media page.
  • Conducted in-person as well as virtual nanny interviews.
  • Performed reference checks.
  • Maintained an updated database of families and nannies with Trello software.



K9 Trainer

Off Leash K9 Training Raleigh/Greenville
06.2015 - 10.2017
    • Met with new and current clients one-on-one daily to teach their dog a new concept of training while teaching the clients how to properly maintain and apply our system of training.
    • Consulted with owners and made recommendations on the individual training best suited to their dog, whether it be private lessons or a board and train.
    • Applied training solutions to address animal behavior problems.
    • Led and organized a seminar to teach other trainers around the country the fundamentals and principals of search and rescue training.
    • In charge of training the new trainers that came to work with us.
    • Earned positive verbal/written feedback from clients regarding my training skills and customer service.
    • Created new processes and systems for increasing customer service satisfaction.
    • Developed and maintained lasting client relationships including a partnership with a dog walking business and B.939 iHeart radio station.
    • Organized marketing events for our company that resulted in sales and client relationships.
    • Promptly responded to general inquiries from clients via phone and email.
    • Generated leads for new sales through telephone and email contact with customers.

Assistant Narcotic/Explosives Detection Trainer and Kennel Technician

Georgia K9 National Training Center
01.2014 - 05.2015
  • Corrected problem behaviors through understanding of Pack Dynamics, Canine Psychology and Positive Reward Based Training.
  • A thorough understanding of explosives/narcotic aid placement and reward.
  • Developed training plan unique to each dog.
  • Identified key growth opportunities for the business by instituting a puppy detection program.
  • Built and maintained relationships with police departments and military officials.
  • Trained new employees during the hiring process and managed all employees beneath me.
  • Adhered to high standards of safety, cleanliness and professionalism.
  • Identified, coordinated and participated in client relationship-building activities and meetings.
  • Answered potential client questions regarding training options, prices and availability.
  • Answered e-mails concerning clients, handled complaints and responded to requests for information.
  • Inventory Assessment.

Business Service Center Coordinator

Charleston Place Hotel
09.2012 - 01.2013
  • Business Center Coordinator/Sales Administration/Food and Beverage Administrative Duties (Printing, Copying, Faxing, Microsoft Office).
  • Prepared and distributed Banquet Event Orders (BEOs).
  • Utilized OPERA software.
  • Assisted clients with conference, wedding, and meeting room blocking.
  • Prepared Drive-In Reports as well as assist in Tie-Down meetings.
  • Prepared Daily and 10 day Event Reports.
  • Filed and distributed Banquet and Catering Invoices.
  • Attended weekly Food and Beverage meetings.

Intern

Boston University Development
05.2010 - 08.2010
  • Worked in various departments including Athletics, Alumni Relations, and Annual Giving.
  • Helped to predict and decide annual goals for each Boston University sport.
  • Used Excel, Word, and the UIS program to categorize donors.
  • Wrote articles for e-Parent, the Parent Campaign newsletter.
  • Helped with other various tasks in a timely manner to prepare for the end of FY 10.

Teller

The Friendship State Bank
01.2005 - 01.2008
  • Met customer's expectations for service in a prompt and accurate manner.
  • Opened new customer accounts, including checking, savings and lines of credit.
  • Processed sales referrals and promoted bank services and products.
  • Processed cash withdrawals.
  • Assembled in-store marketing displays.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Entered member transaction data into the online banking software.
  • Reported daily averages and shortages to the operations department.
  • Cash handling.
  • Directed specific questions to appropriate branch personnel.

Education

Master of Arts - Social Science

The Citadel Graduate College
Charleston
2015

Bachelor of Arts - History / Classical Studies

Indiana University
Bloomington, IN
2011

Skills

  • Microsoft Word, Excel, PowerPoint, Quickbooks
  • Google Docs
  • Data Entry
  • Team leadership
  • Lesson Planning and Management
  • Sales Expertise
  • Conflict Resolution
  • Customer Service
  • Seminars and Workshops
  • K9 Operations

Timeline

K9 Trainer

Fathom K9, LLC
01.2019 - Current

Nanny and Babysitter Coordinator

Your Happy Nest Nanny & Babysitting Agency
11.2017 - 11.2021

K9 Trainer

Off Leash K9 Training Raleigh/Greenville
06.2015 - 10.2017

Assistant Narcotic/Explosives Detection Trainer and Kennel Technician

Georgia K9 National Training Center
01.2014 - 05.2015

Business Service Center Coordinator

Charleston Place Hotel
09.2012 - 01.2013

Intern

Boston University Development
05.2010 - 08.2010

Teller

The Friendship State Bank
01.2005 - 01.2008

Master of Arts - Social Science

The Citadel Graduate College

Bachelor of Arts - History / Classical Studies

Indiana University

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Lauren Daylami