Lauren Hathcox

Consistently delivered exceptional care and service in a high-end pet resort environment, ensuring the comfort, safety, and well-being of pets while exceeding client expectations through attentive, personalized care and professional communication. Quickly being promoted through my recognized skills, had work and love for animals.

• Monitored the health and behavior of animals, promptly reporting signs of illness or distress to management.
• Maintained accurate records of feeding, medication and behavior.
• Oversaw cleaning and sanitation of kennels, play yards, and common areas to meet correct regulations.
• Communicated effectively with pet owners regarding animal care routines, special needs, and updates during boarding periods.
• Administered medications and special diets as directed, including injections and other treatments under supervision.
• Conducted introductions between dogs and supervised group play.
• Supported customer service operations, answered inquiries, scheduled appointments, and resolved concerns with professionalism.
• Provided compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility.
• Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures.

Starting out as ‘HR Data Entry Clerk’ I quickly moved up to

become a Human Resources Administrator.

• Organize and maintain personnel records
• Update internal databases (maternity leave, sabbatical, time off)
• Prepare HR Documents, such as employment documents, right to work
• Dealing with any queries regarding HR Related issues
• Assisting the payroll department by providing relevant employee information (leaves of absence, sick days and work schedules)
• Monitoring the main HR email, answering queries and directing these to the relevant people

Starting out as ‘Office Junior’ in August 2017, I was then promoted to ‘Administrator’ in 2018, shortly after this I was asked to on the responsibility of ‘Accounts’. Whilst in this role I received the ‘Team Player Award’ two years in a row.

• Answering incoming calls, handling client/candidate queries, transferring calls to the relevant consultants.
• Proof reading, writing job adverts and posting on numerous job sites.
• Creating and issuing invoices
• Dealing with refund queries, processing refunds and issuing credit notes
• Credit control (phone and email)
• Resolving issues to ensure prompt payment while maintaining good working relationships with clients.
• Maintaining confidential and accurate records and entering data carefully into the company database, developing a good understanding of the company systems and processes.
• General Admin duties including typing and formatting documents, ensuring the office is up to date with stationary, creating spreadsheets, paying in cheques, etc.

• Maintained a positive working relationship with fellow staff and management.
• Effectively handled customer complaints and special requests.
• Provided a prompt, efficient, friendly and quality service at all times.
• Cleaned and stocked glassware and transported dishes to and from the kitchen.

• Accurately filled customer orders.
• Promoted positive customer and associate relations through courtesy, service and professional appearance.
• Routinely thoroughly cleaned the coffee and expresso machines.
• Operated the till and processed customer cash and credit card payments, calculating and returning appropriate change.
• Greeted all guests and newly seated customers in a friendly and timely manner.