Lauren Higgins
Charleston
Summary
Dedicated and compassionate professional with experience in public health, case management, and public benefits coordination. Skilled in assessing client needs, developing individualized service plans, and connecting clients to essential health services and financial assistance programs. Proven track record in promoting community health, advocating for underserved populations, and ensuring timely and accurate application processes for state and federal benefits. Strong communicator, detail-oriented, and committed to improving outcomes for diverse individuals and communities.
Overview
2
2
years of professional experience
Work History
Public Benefits Specialist
Ensemble Health Partners
12.2024 - Current
- Assess uninsured and underinsured patients for eligibility in Medicaid and financial assistance programs, ensuring accurate and timely application submissions.
- Collaborate with patients, caseworkers, and internal teams to gather required documentation, facilitate billing, and ensure proper adjustments.
- Maintain and update patient records in accounting systems, tracking application progress and insurance information.
- Stay informed on evolving state and federal program requirements, partnering with external stakeholders to improve processes and ensure compliance.
Case Manager
Richland/Lexington DSN Board
08.2024 - 12.2024
- Conducted comprehensive assessments to evaluate clients' needs, preferences, and goals
- Collaborated with clients to develop individualized Support Plans, ensuring alignment with their specific needs and personal choices
- Identified and coordinated access to resources and services, including healthcare, financial assistance, and community support
- Advocated for clients to ensure timely access to necessary services and monitored progress to adjust plans as needed
Case Manager
Pinnacle Services
02.2023 - 08.2024
- Developed and implemented individualized service plans for 50+ clients, conducting biannual reviews to ensure alignment with current needs.
- Coordinated with service providers to address client-specific needs, completing necessary paperwork to secure authorizations.
- Monitored service delivery and worked closely with providers to ensure clients' needs were met and services were effectively delivered.
Education
B.S. - Public Health / Minor: Rehabilitation and Human Services
University of North Dakota
Grand Forks, ND05.2022
Skills
- Verbal and written communication
- Healthcare benefits
- Health Education and Promotion
- Case Management
- Community Outreach
- Time Management
Timeline
Public Benefits Specialist
Ensemble Health Partners
12.2024 - Current
Case Manager
Richland/Lexington DSN Board
08.2024 - 12.2024
Case Manager
Pinnacle Services
02.2023 - 08.2024
B.S. - Public Health / Minor: Rehabilitation and Human Services
University of North Dakota
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