Lauren Kane

Charleston

Summary

Dynamic food and beverage server at Vespa Pizzeria, recognized for enhancing customer satisfaction through effective communication and problem-solving. Proven ability to multitask and lead teams during high-pressure events, ensuring seamless operations with the New York Yankees. Committed to delivering exceptional service and fostering positive customer engagement.

Overview

years of professional experience

Work History

Food and Beverage Server

Vespa Pizzeria

Charleston

08.2019 - Current

Addressed customer needs promptly to enhance satisfaction and service quality.
Analyzed drink preferences to recommend premier liquors, increasing upsell opportunities.
Maintained comprehensive inventory of liquor, beer, wine, and other beverages.
Promoted high customer satisfaction by resolving issues with knowledgeable service.

Game Day Operations Staff Member

New York Yankees

Tampa

04.2015 - 08.2019

Executed game day operations to ensure seamless task execution.
Distributed promotional materials to vendors and fans, enhancing visibility.
Managed customer service inquiries, delivering accurate game information and event details.
Supported merchandise sales by organizing displays and assisting customers.

Education

Associate of Science - Nursing

Tri-County Technical College

Pendleton, SC

08-2024

Skills

Multitasking abilities
Customer service excellence
Sales experience
Team-oriented

Leadership qualities
Professionalism
Problem-solving
Exceptional presentation & communication skills

Achievements / Leadership

Youth Soccer Coach - Coached and mentored a team of 8 year olds, teaching fundamentals of soccer and teamwork. Designed and led weekly practice sessions, focusing on skill development and sportsmanship.
Varsity Soccer Team Captain - Elected by coaches/ teammates; led the team in practices and games. Balanced academics and athletics, demonstrating discipline and time management.
Ultramarathon Finisher - Successfully completed a 50K ultramarathon, demonstrating perseverance, mental toughness, and dedication through months of training.

Timeline