Lauren Main
Sumter
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
3
3
years of professional experience
Work History
Floor Staff
Beacon
2023.11 - Current
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
- Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
- Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
- Handled cash transactions efficiently while adhering to company policies for secure financial management.
- Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
- Collaborated with team members to maintain store appearance, resulting in a more enjoyable shopping experience for customers.
Sales Associates
GNC Live Well
2023.08 - 2024.01
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Shipping and Receiving Associate
Burlington Coat Factory Department Store
2021.10 - 2022.08
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Collaborated with team members to achieve department goals and improve overall efficiency in the workspace.
- Inspected merchandise and sent damaged pieces for repair before shipment.
Education
High School Diploma -
Sumter High School
Sumter SC06.2022
Skills
- Cleanliness and hygiene
- Workplace Safety
- Cash handling expertise
- Patience and Empathy
- Strong teamwork
- Reliability and punctuality
- Sales proficiency
- Professional Appearance
- Customer Service
- Cleaning
Accomplishments
- Achieved Certificate of Training After Completion of 2 Years.
- Flight Leader over other cadets.
Timeline
Floor Staff
Beacon
2023.11 - Current
Sales Associates
GNC Live Well
2023.08 - 2024.01
Shipping and Receiving Associate
Burlington Coat Factory Department Store
2021.10 - 2022.08
High School Diploma -
Sumter High School
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