Lauren Munn
Rock Hill
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Burgers and Barley
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager
Nailed It DIY Studio
04.2021 - 03.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Receptionist
Vector Marketing
03.2020 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
Education
Bachelor of Science - Integrated Marketing Communications
Winthrop University
Rock Hill05-2026
Skills
- Strong work ethic
- Team collaboration
- Sales techniques
- Goal setting
- Decision-making
Timeline
Server
Burgers and Barley
04.2024 - Current
Assistant Manager
Nailed It DIY Studio
04.2021 - 03.2024
Receptionist
Vector Marketing
03.2020 - 09.2020
Bachelor of Science - Integrated Marketing Communications
Winthrop University
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