Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Lauren Rocco

Murrells Inlet

Summary

Dynamic hospitality professional with extensive experience excelling in customer service, bar operations, staff training and event coordination. Strengths include creating cocktails, social media stories highlighting food and beverage, inventory management, problem solving, fostering a positive work environment, as well as vendor relations. Highly reliable and committed to enhancing guest experiences.

Overview

5
5
years of professional experience

Work History

Managing Bartender

Pecoraro Latteria
Brooklyn
11.2021 - 05.2025
  • Hired, trained, scheduled and supervised front of house staff members.
  • Coordinated events with Chef/Owner such as happy hours, weekly dinner specials, and private parties to build customer relations and profits.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Resolved customer complaints while providing excellent customer service standards.
  • Kept updated on trends related to craft cocktails and wines by attending tastings, as well as building vendor relations plus price negations.
  • Ordered beer, wine and spirits, plus other supplies to maintain a successful bar and restaurant.
  • Processed payments using point of sale systems accurately and efficiently.
  • Balanced daily registers and generated sales reports for management.
  • Managed opening and closing duties which included counting money and setting up cash drawer, setting up dining room (outdoor dining too as weather permitted), plus bakery/market section, spot checking kitchen and walkin, locking up and setting nightly alarm code.

Server

Tavern on the Green
New York
04.2022 - 12.2022
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to a high-volume iconic New York City restaurant.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted house cocktails, daily specials, and desserts to optimize sales.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Performed pre-event setup activities such as arranging chairs or tables in designated areas.
  • Operated catering equipment safely, including chafing dishes, coffee dispensers, and serving utensils.

Server/Bartender

Nick's Bistro
Forest Hills
08.2020 - 11.2021
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Prepared drinks according to standard recipes.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Provided excellent customer service to ensure satisfaction.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Stocked service areas with supplies throughout the shift.
  • Handled reservations and to-go orders for the restaurant.
  • Processed payments accurately and efficiently with POS system.
  • Arranged bottles and glasses behind bar to make attractive displays.

Education

Bachelor of Arts - English/Writing Minor

Monmouth University
West Long Branch, NJ
01-2002

Skills

  • Staff training and scheduling
  • Inventory management and ordering supplies
  • Team leadership
  • Task delegation
  • Service-oriented mindset
  • Hospitality service expertise
  • Clear and effective communication
  • Highly reliable

Affiliations

  • Active volunteer
  • Passionate writer
  • Lover of travel

References

References available upon request.

Timeline

Server

Tavern on the Green
04.2022 - 12.2022

Managing Bartender

Pecoraro Latteria
11.2021 - 05.2025

Server/Bartender

Nick's Bistro
08.2020 - 11.2021

Bachelor of Arts - English/Writing Minor

Monmouth University

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Lauren Rocco