Lauren Rose
Rock Hill
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
19
19
years of professional experience
Work History
High School Receptionist
York Preparatory Academy
02.2023 - Current
- Managed front desk operations, ensuring smooth daily interactions between staff, parents, and students.
- Coordinated communication between administration and families, enhancing community engagement and support.
- Implemented efficient scheduling systems for meetings and events, improving overall organizational effectiveness.
- Maintained accurate student records using electronic management systems, ensuring compliance with school policies.
Food Service Assistant
York Preparatory Academy
07.2020 - 01.2023
- Prepare food
- Serve food
- Maintain quality and safety standards for food and kitchen
Assistant Teacher
Central Steele Creek Presbyterian Preschool
08.2018 - 05.2020
- Ready materials for that days’ lessons
- Prepare activities and crafts
- Clean and maintain an organized classroom
- Executing daily plans and crafts with children
- Assisting with evaluations and assessments
Admission Records Supervisor
Cincinnati State Technical and Community College
01.2010 - 03.2011
- Initiate and maintain both computer and physical admission records; consisting of official transcripts, test scores and applications
- Resolve customer complaints or answer customers' questions regarding policies and procedures
- Develop or update procedures, policies or standards
- Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems
- Implement corporate or departmental policies, procedures, and service standards in conjunction with management
- Train or instruct employees in job duties or company policies or arrange for training to be provided
- Coordinate activities with other supervisory personnel or with other work units or departments
Accounting Associate
Miami University
06.2007 - 10.2008
- Verify accuracy of billing data and revise any errors
- Keep records of invoices and support documents
- Resolve discrepancies in accounting records
- Contact customers to obtain or relay account information
- Process Scholarships and financial withdrawal from the university
Education
Bachelor’s degree - Speech Pathology
Miami University of Oxford
Oxford, Ohio01-2004
Skills
- Excellent customer service
- Proficient with Microsoft Word Suite
- Excellent with Office Equipment, Scanning and Imaging, faxing, phone systems, coping and transferring data
- Knowledge of BannerWeb, Oracle, and Datatel Databases
- 10 Key at 10,000 key strokes per hour
- File management
- Strong organization
- Empathy and patience
Timeline
High School Receptionist
York Preparatory Academy
02.2023 - Current
Food Service Assistant
York Preparatory Academy
07.2020 - 01.2023
Assistant Teacher
Central Steele Creek Presbyterian Preschool
08.2018 - 05.2020
Admission Records Supervisor
Cincinnati State Technical and Community College
01.2010 - 03.2011
Accounting Associate
Miami University
06.2007 - 10.2008
Bachelor’s degree - Speech Pathology
Miami University of Oxford