Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Rutledge

Tega Cay

Summary

Professional office support specialist with extensive experience in administrative functions, office management and medical EHR systems. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.


Overview

30
30
years of professional experience

Work History

Administrative Assistant

Studio Carney Architects
07.2015 - 08.2025
  • Company Overview: A leading residential and commercial architect specializing in custom design across Illinois and Chicago
  • Assisted remotely with the daily technical operations
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Assisted coworkers and staff members with special tasks on daily basis.


Office Manager/HR Manager

Main Street Remodeling
01.2015 - 06.2015
  • Company Overview: Design/Build home remodeling firm, focusing on bathroom and outdoor patio structures as a service provider for Home Depot.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained applicant employment paperwork
  • Maintained subcontractors licensing, registration and background checks
  • Oversaw daily operations
  • Business licensing, Certificate of Insurance, Bonds


Lead Interface Analyst-Technical Support

Matthew and Associates, Inc.
08.2002 - 06.2014
  • Company Overview: A value added reseller providing sales, implementation, training & support of McKesson Practice Partner and McKesson Practice Choice Electronic Medical Records and Practice Management Systems. A full service medical billing service was also provided.
  • Implemented and managed complex/multifaceted projects including installation, design, development, testing, training and support for integrations including hospitals/laboratories/3rd party EHR software.
  • Laboratory Results/order entry/Demographics/Immunization interface management
  • Tier 2 Technical Support via phone/e-mail, from single-provider to an 84-provider practice, from 1-office settings to practices with multiple locations.
  • Remote dial in assistance into practice servers/PC for software database checks and maintenance.
  • EHR customization and training.

Medical Billing Manager

Matthew and Associates, Inc.
08.2002 - 06.2014
  • Company Overview: A value added reseller providing sales, implementation, training & support of McKesson Practice Partner and McKesson Practice Choice Electronic Medical Records and Practice Management Systems. A full service medical billing service was also provided.
  • Posting patient payments and co-payments.
  • Posting insurance payments received electronically or check/EOB.
  • Submission of claims primary/secondary insurance carriers via Practice Insight and Collaboration Compass/Relay Health.
  • Claim denials follow up with carriers and/or patient.
  • Electronically sending patient statements via Bill Flash.
  • Identifying and resolving patient concerns or complaints via phone or email.
  • Monthly database check and month end close.

Aon, Corporation (via Banner Temp Agency)
07.2001 - 04.2002
  • Company Overview: Aon is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services.
  • Assisted with the processing of the Lucent pension plans focusing on lump sum payouts.
  • Performed calculations and verification of proper payouts to minimize the impacts of financial losses associated.

Phone Representative/Data Entry Clerk

Kravet/Lee Jofa Fabrics
06.1995 - 07.2000
  • Company Overview: A wholesale distributor offering a wide array of fabric, furniture, trimmings, carpets, drapery hardware and other home furnishings.
  • Research of back orders and product availability.
  • Local account Rep for the company’s Portfolio accounts
  • Lead trainer
  • Streamlined call handling processes for increased productivity and reduced average call times.
  • Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.

Education

High School Diploma -

Prospect High School
Mount Prospect, IL
06-1995

Skills

  • Office Administration
  • Medical administration
  • EHR expertise
  • Healthcare IT
  • Dedicated team player
  • Professional and mature
  • Workflow optimization
  • Customer Service
  • Multitasking Abilities

Timeline

Administrative Assistant

Studio Carney Architects
07.2015 - 08.2025

Office Manager/HR Manager

Main Street Remodeling
01.2015 - 06.2015

Lead Interface Analyst-Technical Support

Matthew and Associates, Inc.
08.2002 - 06.2014

Medical Billing Manager

Matthew and Associates, Inc.
08.2002 - 06.2014

Aon, Corporation (via Banner Temp Agency)
07.2001 - 04.2002

Phone Representative/Data Entry Clerk

Kravet/Lee Jofa Fabrics
06.1995 - 07.2000

High School Diploma -

Prospect High School

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