Lea McCormick
Cottageville
Summary
Dynamic Car Wash Site Manager at Driven Brands with a proven track record in operational management and safety compliance. Expert in inventory control and conflict resolution, successfully reducing workplace incidents significantly. Adept at leading teams and enhancing efficiency, ensuring high-quality service and customer satisfaction through effective training and mentoring.
Overview
28
28
years of professional experience
1
1
Certification
Work History
CarWash Site Manager
Driven Brands
Charlotte
01.2021 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained safe operating compliance and verified that operations met best practice standards.
- Created and managed budgets for travel, training, and team-building activities.
- Recruited and trained new employees to meet job requirements.
- Implemented systems for tracking employee attendance, performance reviews and payroll processing.
- Assigned work and monitored performance of project personnel.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with safety protocols, regulations and standards.
- Negotiated contracts with suppliers and subcontractors, optimizing budget efficiency.
- Analyzed reports to identify areas for improvement in performance or cost savings.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained daily communication with subcontractors and inspectors to drive forward progress of project.
- Retained records of supplies and tools used and tasks performed for each project.
- Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
- Analyzed business performance data and forecasted business results for upper management.
- Implemented rigorous safety protocols, reducing workplace incidents by a significant percentage.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored worksite personnel to maintain high levels of quality and performance.
- Responded promptly to customer inquiries or complaints.
- Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed site personnel, assigning tasks based on skill levels and project requirements.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.y
- Managed daily operations of the site, including staff and contractors.
- Monitored inventory levels of construction materials, ensuring timely reordering and delivery.
- Provided training opportunities for existing staff in order to enhance their skillset.
- Scheduled maintenance tasks and ensured all equipment was functioning properly.
- Oversaw the commissioning and handover processes, ensuring all project specifications were met.
- Assigned tasks and delegated responsibilities among team members.
- Performed routine audits to maintain inventories, supplies and equipment.
Supervisor
Luckys Market
Jackson
02.2015 - 12.2020
- Supervised deli team of 20 personnel.
- Processed inventory reports and placed orders
- Customer service
- Guaranteed nightly execution of all responsibilities.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Led weekly team meetings to discuss progress, address issues, and plan future actions.
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Analyzed company's expenditures and developed financial models.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Driver Manager/Dispatcher
Schneider National/Logistics Division
Green Bay
02.2002 - 01.2010
- Managed all oil accounts for company drivers
Annuity Service Specialist
Thrivent Financial Services
Appleton
09.1997 - 01.2001
- Customer Service
- Management team for customer retention
- Insurance licenses obtained
Education
Bachelor of Science - Public Administration
University of Wisconsin LaCrosse
La Crosse, WI01.1996
Skills
- Inventory
- Inventory control
- Scheduling
- Cash handling
- Customer service
- Organizational skills
- Time management
- Operations
- Conflict Management
- Merchandising
- Quality Control
- Human Resources
- Labor Cost Analysis
- Guest Services
- Operational management
- Safety compliance
- Multitasking Abilities
- Site safety
- Preventive Maintenance
- Managing operations and efficiency
- Adaptability and flexibility
- Site operations
- Site management
- Quality Assurance
- Supervising Experience
- Leadership
Certification
Food Handler Certification, ServSafe
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
CarWash Site Manager
Driven Brands
01.2021 - Current
Supervisor
Luckys Market
02.2015 - 12.2020
Driver Manager/Dispatcher
Schneider National/Logistics Division
02.2002 - 01.2010
Annuity Service Specialist
Thrivent Financial Services
09.1997 - 01.2001
Bachelor of Science - Public Administration
University of Wisconsin LaCrosse
Similar Profiles
Trevor ThatcherTrevor Thatcher
Assistant Manager at Driven BrandsAssistant Manager at Driven Brands
Henoss KifletsionHenoss Kifletsion
Sales Associate at Driven BrandsSales Associate at Driven Brands
Kayla Valdovinos RojoKayla Valdovinos Rojo
Car Wash Team Lead at Driven BrandsCar Wash Team Lead at Driven Brands
Jaylan BarzinjiJaylan Barzinji
Car Wash Attendant at Driven BrandsCar Wash Attendant at Driven Brands
Edward BrowderEdward Browder
Concrete Superintendent at Bottom Line CommercialConcrete Superintendent at Bottom Line Commercial