Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leah Dukes

Charleston

Summary

Accomplished professional with significant experience in communications and office administration. Expertise in operational efficiency and relationship management with clients and teams. Notable success in driving process improvements that elevate customer satisfaction in demanding work environments.

Overview

8
8
years of professional experience

Work History

Owner

Silver Lining Creations By Leah LLC
05.2017 - Current
  • Oversaw daily business operations, including invoicing, order tracking, and financial reporting in QuickBooks.
  • Designed and crafted custom products to meet unique client specifications.
  • Maintained efficient inventory system to optimize supply ordering and fulfillment processes.
  • Improved service processes and quality standards to enhance customer satisfaction and drive repeat business.

Communications Coordinator

Blue Sky Specialty Pharmacy
01.2023 - 06.2025
  • Streamlined communication among providers, pharmacists, and patients to enhance accuracy for prescriptions.
  • Facilitated adoption of electronic prescription systems in collaboration with healthcare teams.
  • Created and executed communication strategies to promote awareness of new technologies.
  • Conducted training programs that improved healthcare providers' proficiency with prescription software.

Office Manager

SAW Enterprises
05.2023 - 01.2024
  • Optimized office workflows to increase efficiency and productivity.
  • Implemented new filing and organizational systems, reducing administrative delays.
  • Supervised daily team activities while delegating tasks to enhance staff performance.
  • Coordinated meetings and events, ensuring accurate scheduling and execution.
  • Fostered positive workplace culture and professional development opportunities, enhancing employee retention.
  • Conducted interviews and onboarding to support hiring efforts and strengthen team integration.
  • Resolved interdepartmental issues as liaison, maintaining smooth operations.

Education

Bachelor of Science -

Strayer University

Skills

  • Office administration
  • Document control
  • Event organization
  • Meeting scheduling
  • Task assignment
  • Efficiency improvement

Timeline

Office Manager

SAW Enterprises
05.2023 - 01.2024

Communications Coordinator

Blue Sky Specialty Pharmacy
01.2023 - 06.2025

Owner

Silver Lining Creations By Leah LLC
05.2017 - Current

Bachelor of Science -

Strayer University

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Leah Dukes