Leah S. Parker
Graniteville
Summary
Recognized for enhancing team performance and customer satisfaction through effective staff training and conflict resolution. Delivered exceptional guest experiences by developing operational policies and fostering open communication between management and staff.
Overview
8
8
years of professional experience
Work History
Employee Relations Supervisor
Icy Strait Point
Hoonah
05.2024 - Current
- Owned by Huna Totem, Juneau, AK
- Supervised daily operations to ensure smooth guest experiences at Icy Strait Point.
- Trained staff on safety protocols and customer service best practices.
- Coordinated schedules and assignments for team members during peak seasons.
- Monitored inventory levels and ordered supplies as needed for operations.
- Resolved guest concerns promptly to maintain high satisfaction levels.
- Conducted regular staff meetings to communicate updates and gather feedback.
- Maintained cleanliness and organization of work areas for optimal efficiency.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Managed budget for department, ensuring all expenses stayed within allocated funds.
- Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
- Developed strategies to improve team performance and productivity.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Human Resource and Hospitality Intern
Huna Totem Corporation
Juneau
06.2023 - 10.2023
- General office administrative support for senior leadership and the human resources department.
- Maintains employee information and updates the employee database, gathers payroll data, reviews and screens resumes, schedules interviews, and posts new job opportunities.
- General office and clerical support, including coordination and planning of company events and employee fun days.
- Coordinating travel for management and new seasonal and permanent employees.
- Onboarding new hires, providing uniforms and name badges, and arranging housing.
- Managing housing assistance requests, addressing complaints, coordinating with facilities for repairs, and communicating status updates to employees.
- Assisting payroll in collecting employee housing security deposits, rent, and other fees.
- Scheduling staff, approving timesheets, and posting weekly employee shuttle schedules in all housing and worksite areas.
- Conducting new hire orientation, distributing company policies, assigning online training modules; gathering payroll and human resources forms.
- Maintaining housing rental contracts, ensuring they are properly dated and executed. Acting as the point person for inquiries and requests for revisions or corrections.
- Juneau, Alaska
- Assisted in preparing for the annual external audit and participated in weekly status meetings.
- Coordinated travel for directors.
- Reviewed employee records to confirm I-9 verification forms were completed and uploaded to the employee database.
- Tracked employee housing availability, maintained housing rental contracts, and acted as the point person for renter inquiries.
Direct Support Professional
Community Options
Ogden
02.2023 - 05.2023
- I provided in-home care customized to meet the needs of individuals with intellectual and developmental disabilities.
- I used the Person-Centered Plan to assess each individual's needs.
- My responsibilities included assisting individuals with daily living activities and helping them develop independence skills.
- Additionally, I monitored their health and medical needs and supported their participation in community, social, and recreational activities.
- I was also responsible for ensuring that clients attended medical appointments, maintaining program documentation, and accurately and promptly completing billable records.
Store Manager
Subway
Clearfield
04.2018 - 03.2022
- Supervised, trained, and scheduled employees, assigning responsibilities to enhance team efficiency.
- Additionally, I evaluated staff performance and made recommendations for promotions, transfers, or terminations.
- I also screened job applications and interviewed potential candidates for employment.
- Set inventory control standards, inspected equipment and storage facilities, and ensured adequate supply of inventory for operations.
- Maintained high standards of cleanliness, food handling, restaurant safety, and sanitation to comply with health regulations.
- Managed inventory levels and coordinated stock replenishment processes.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
Education
Business Management Certificate - Business Management
Ogden Weber-Technical College
Ogden, UT06-2026
Skills
- Microsoft Office Suite
- Point-of-sale software
- Microsoft Word
- Microsoft Excel
- Detail-oriented
- Learning new systems
- Typing speed
- Interpersonal skills
- Customer service skills
- Human resource principles
- Project management
- Employee relations
- Customer service
- Team building
- Training and development
- Inventory management
- Conflict resolution
- Scheduling coordination
- Public speaking
- Business administration
- Business development
- Staff management
- Training and mentoring
- Employee motivation
- Employee development
- Budget management
- Payroll processing
- Strategic planning
- Documentation and reporting
- Inventory control
- Staff training
- Performance tracking and evaluation
Accomplishments
- Accepted into Sealaska Corporation's paid internship program two years in a row.
- Assisted the Huna Totem Corporation Hospitality Manager to create the 2024 virtual employee brochure.
Timeline
Employee Relations Supervisor
Icy Strait Point
05.2024 - Current
Human Resource and Hospitality Intern
Huna Totem Corporation
06.2023 - 10.2023
Direct Support Professional
Community Options
02.2023 - 05.2023
Store Manager
Subway
04.2018 - 03.2022
Business Management Certificate - Business Management
Ogden Weber-Technical College