Leah Hervieux
Charleston
Summary
Hands-on employee known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
8
8
years of professional experience
Work History
Dual Site Community Manager
Windsor Communities
08.2023 - Current
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Successfully maintained 2 properties with an occupancy rate exceeding 97%, demonstrating strong marketing and tenant retention strategies.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Significantly improved ORA and Kingsley scores, enhancing overall tenant satisfaction and property appeal.
Assistant Community Manager
VTT Management
01.2023 - 08.2023
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Managed all accounting aspects including invoicing, budgeting, and capital expenditures.
- Oversaw apartment renovations with on time and seamless delivery of turn upgrades.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maximized rental income while minimizing expenses through effective planning and control.
Wedding Photographer and Co Owner
Lanterns And Feathers Photography
01.2017 - 11.2023
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Managed and organized photo database using consistent naming conventions and key-wording for search optimization.
- Identified appropriate marketing channels and target customers for campaigns.
- Planned marketing initiatives and leveraged referral networks to promote business development.
Leasing Manager
RISE: A Real Estate Company
03.2021 - 07.2022
- Managed daily and weekly marketing and leasing plans.
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected, completed, and processed lease applications.
- Internally promoted from Leasing Agent to Leasing Manager within first year of employment
Leasing Agent
RAM Partners LLC
02.2020 - 08.2020
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
Model/Sales Representatvie
Nox Anabel
08.2016 - 01.2020
- Adapted quickly to changing environments for continued professionalism under pressure.
- Remained focused, motivated and professional throughout long shoots and events.
- Understood fashion trends to accurately portray brand and client briefs.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Met with existing customers and prospects to discuss business needs and recommend optimal product.
Education
Sc Whitmore School
Columbia, SC05.2019
Skills
- Team Training
- Facility Supervision
- Rent Growth
- Staff Management
- Effective Planning
- Business Development
- Resident Relations
- Building Morale
- Customer Relationship Management
- Vendor Management
- Income and Expense Management
- Marketing and Advertising
- Delinquency Monitoring
- Conflict Handling
- Daily Operations Management
- Interpersonal Communication
- Grassroots Marketing
- Yardi, Entrata, and Onesite software knowledge
Awards
Customer Service All Star 2021
Rise: A Real Estate Company
Miss North Charleston 2019
Miss America Organization
Timeline
Dual Site Community Manager
Windsor Communities
08.2023 - Current
Assistant Community Manager
VTT Management
01.2023 - 08.2023
Leasing Manager
RISE: A Real Estate Company
03.2021 - 07.2022
Leasing Agent
RAM Partners LLC
02.2020 - 08.2020
Wedding Photographer and Co Owner
Lanterns And Feathers Photography
01.2017 - 11.2023
Model/Sales Representatvie
Nox Anabel
08.2016 - 01.2020
Sc Whitmore School
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