Leandra Hooper
Pickens
Summary
Dedicated professional with a background in personal care and customer service. Proven ability to develop individualized care plans, monitor health status, and maintain strong relationships. Aiming to leverage expertise to enhance client satisfaction and well-being.
Overview
11
11
years of professional experience
Work History
Childs Personal Care Aide
Axcess Healthcare
Easley, SC
10.2019 - Current
- Provided compassionate personal care to clients, ensuring comfort and safety in daily activities.
- Assisted clients with mobility and personal hygiene, enhancing overall well-being and dignity.
- Monitored and recorded client health status, reporting changes to healthcare professionals promptly.
- Developed individualized care plans in collaboration with families and healthcare teams for optimal outcomes.
Regional Finance
Assistant Manger
Greenville, SC
01.2017 - 09.2019
- Oversaw financial reporting processes, ensuring compliance with regulatory standards and accuracy of data.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated loan applications to determine eligibility and risk factors.
Manager
Western Finance
Easley, SC
01.2015 - 01.2017
- Mentored staff, fostering professional growth and improving team performance.
- Streamlined reporting processes, ensuring accurate data for decision-making purposes.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed loan origination process to ensure compliance with regulatory standards.
- Evaluated creditworthiness of applicants using advanced financial analysis tools.
Education
High School Diploma -
Daniel High School
Central, SC05-2011
Skills
- Compassionate caregiving
- Housekeeping tasks
- Patient care
- Relationship building and management
- Documentation review
- Credit analysis
- Customer service-focused
- Cash handling
- Consumer lending
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Childs Personal Care Aide
Axcess Healthcare
10.2019 - Current
Regional Finance
Assistant Manger
01.2017 - 09.2019
Manager
Western Finance
01.2015 - 01.2017
High School Diploma -
Daniel High School