Leeah Garrett
Columbia
Summary
Goal-oriented and detail-oriented healthcare and life professional with a proven track record in team leadership, sales, and customer service. Seeking a position to leverage management or sales skills to contribute to company growth. With over 6 years of experience, consistently provided successful and progressively responsible financial and training support services.
Overview
9
9
years of professional experience
Work History
Manager
GoHealth
07.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Senior Benefits Consultant II
GoHealth
03.2023 - 07.2024
- Quickly grasp new concepts and product offerings, such as Major Medical, Medicare Advantage, Medicare Supplement, Prescription Drug Plans, and other ancillary health products.
- Assisted customers experiencing life-changing events by providing compassionate guidance on updating their benefit elections as needed.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
Licensed Insurance Agent
Qualfon (Highmark BCBS)
07.2022 - 12.2022
- Calculated quotes and educated potential clients on insurance options.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Leveraged knowledge of company insurance products and services to advise customers on appropriate choices.
- Improved client satisfaction by providing tailored insurance solutions and exceptional customer service.
- · Understand and adhere to all Company, Carrier and/or CMS related policies and procedures.
Licensed Life Insurance Agent
Western & Southern Life (Gerber Life Insurance)
12.2021 - 06.2022
- Streamlined the application process for clients, ensuring timely submission and approval of life insurance policies.
- Enhanced client satisfaction by providing personalized insurance recommendations based on individual needs and financial goals.
- Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
- Response to routine inquiries about products and services while building a customer rapport.
Bank Customer Service Representative
COCC
09.2020 - 11.2021
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
- Addressed customer inquiries, requests and complaints with courtesy and professionalism.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Provide information to customers on their account status and account balances.
Bank Teller
Arthur State Bank
03.2018 - 08.2019
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Contributes to team effort by accomplishing related results as needed.
Customer Service Cashier
Check Into Cash
05.2017 - 08.2018
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Ran credit and did money loan services for customers.
- Handled routine transactions with financial institutions.
- Built and maintained business relationships with clients by providing excellent customer care and service.
Executive Assistant
BCT Income Tax Center
01.2016 - 04.2018
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Handled payroll processing tasks accurately while maintaining strict adherence to deadlines for timely payments.
Education
Insurance
South Carolina State Insurance Producer License
02.2025
High School Diploma -
W.J. Keenan High School
05.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Strategic planning
- Cross-functional teamwork
- Customer relationship management (CRM)
- Performance management
- Sales techniques
- Conflict resolution
- Sales management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Manager
GoHealth
07.2024 - Current
Senior Benefits Consultant II
GoHealth
03.2023 - 07.2024
Licensed Insurance Agent
Qualfon (Highmark BCBS)
07.2022 - 12.2022
Licensed Life Insurance Agent
Western & Southern Life (Gerber Life Insurance)
12.2021 - 06.2022
Bank Customer Service Representative
COCC
09.2020 - 11.2021
Bank Teller
Arthur State Bank
03.2018 - 08.2019
Customer Service Cashier
Check Into Cash
05.2017 - 08.2018
Executive Assistant
BCT Income Tax Center
01.2016 - 04.2018
Insurance
South Carolina State Insurance Producer License
High School Diploma -
W.J. Keenan High School
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