Leekeyshia Tyler
Salley
Summary
Experience in high call volume call center environments. Dedicated customer service skill for over 6 years. Great customer service and problem solving skills. Experienced in digital sales and digital trouble shooting, billing systems and CRM platforms.
Overview
14
14
years of professional experience
Work History
Digital Sales Representative
Charter Communications, Time Warner Cable
01.2018 - Current
- Consulting sales techniques and identifying customer needs while providing tailored solutions.
- Order processing and billing systems.
- Microsoft office suite ( word, excell, outlook, teams)
- Digital sales conversion and upselling internet, tv, land line, and mobile services.
- Technical support as well as retention
Assistant Manager
Pitt Stop Convenience Stores
02.2015 - 12.2017
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Sales Assistant
The Novelty Store
05.2011 - 09.2015
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Wagener Salley High
Wagener, SCSkills
- Adapting to shifting products, promotions, and procedures
- Excellent in technical support
- Driven Sales strategy development
- Meeting and exceeding sales quotas
Timeline
Digital Sales Representative
Charter Communications, Time Warner Cable
01.2018 - Current
Assistant Manager
Pitt Stop Convenience Stores
02.2015 - 12.2017
Sales Assistant
The Novelty Store
05.2011 - 09.2015
Wagener Salley High
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