Leila Russ
Florence
Summary
Experienced banking professional with 6+ years experience in customer service and cash handling. Ability to successfully manage a team while consistently providing great customer service.
Overview
11
11
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Branch Operations Associate Manager
Wells Fargo
Florence
06.2024 - Current
- Supervised a team of 6 tellers, ensuring accuracy and efficiency in customer transactions
- Reviewed employee performance reviews and provided feedback as required.
- Monitored and maintained all local, state and federal banking regulations.
- Proactively identified customer service issues and addressed them to ensure a positive customer experience.
- Managed cash flow for the branch.
- Assisted customers with transactions, inquiries, and account management.
- Oversaw daily actions of tellers, responded to escalated customer inquiries and assigned tasks to meet operational needs.
- Analyzed customer data and trends from various sources including surveys and financial records.
Teller
Wells Fargo
Florence
04.2019 - 06.2024
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer integrity and balanced daily transactions.
- Promoted bank products and made partner referrals as needed to enhance customer financial services
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained ATM and TCR balances
- Ensured completion of monthly risk management task to stay compliant with local, state and federal regulations.
Operations Specialist
W. Lee Flowers
Scranton
05.2014 - 04.2019
- Provide support to 43 grocery stores across NC, SC and GA.
- Assist in developing new policies and procedures to ensure the proper handling of funds.
- Enter and analyze Daily Sales Reports.
- Assist retail stores in determining the cause of overage and shortages and coached on ways to avoid in the future.
- Audit retail cash offices on an as needed basis to ensure all company policies were being followed.
- Maintain professional relationships with account managers to ensure proper functioning of equipment in stores.
- Coordinate training seminars for associates such as; food safety training, new equipment training, bookkeeper training, DSD training, etc.
- report directly to and assist the President of the grocery chain.
Education
Camden High School
Camden, SCSkills
- Compliance management
- Cash flow management
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Time management
Certification
- Notary Public
Timeline
Branch Operations Associate Manager
Wells Fargo
06.2024 - Current
Teller
Wells Fargo
04.2019 - 06.2024
Operations Specialist
W. Lee Flowers
05.2014 - 04.2019
Camden High School