Leilani Gonzalez
Conway
Summary
Proactive Team Leader dedicated to handling various tasks with skill and poise. Committed to building talented and successful sales teams through dynamic communication and positive reinforcement.
Overview
11
11
years of professional experience
Work History
Member Services Team Lead
Sam’s Club
04.2024 - Current
- Led team to enhance member satisfaction through streamlined service processes.
- Trained and mentored staff on operational best practices and customer engagement techniques.
- Implemented new scheduling system, improving staff efficiency and coverage during peak hours.
- Analyzed member feedback to identify areas for improvement in service delivery and product offerings.
- Cash handling
Overnight Team Leader
Walmart
08.2014 - 04.2024
- Streamlined restocking processes with efficient use of equipment such as pallet jacks or forklifts when required.
- Prepared detailed reports on overnight activities for management review, highlighting key issues and successes within the shift''s operations.
- Reduced errors in stocking shelves by closely monitoring product placement and following planograms accurately.
- Implemented safety protocols in accordance with OSHA regulations to minimize risks associated with working after-hours shifts.
- Trained new team members on company policies, procedures, and job responsibilities to ensure consistent performance across the team.
- Boosted employee morale, fostering a positive work environment through open communication and recognition of accomplishments.
- Managed inventory replenishment during overnight hours, ensuring adequate stock levels for daily store operations.
- Evaluated team members'' performance regularly, providing constructive feedback and recognizing achievements to foster continuous improvement.
- Spearheaded special projects as assigned by upper management to improve overall store performance during non-peak hours.
Education
High School - Business Administration And Management
Miami Dade Christian Academy
Hialeah, FL04.2004
Skills
- Sales strategy development
- Account Management
- Team building and development
- Sales team supervision
- Store improvement skills
- Sales Reporting
- Data reporting
- Customer Service
- Decision-Making
- Inventory Management
- New Hire Onboarding
- Employee Retention
Timeline
Member Services Team Lead
Sam’s Club
04.2024 - Current
Overnight Team Leader
Walmart
08.2014 - 04.2024
High School - Business Administration And Management
Miami Dade Christian Academy