Leland Burch
Greer
Summary
Dynamic Service Manager with a proven track record at City Tire and Alignment, enhancing customer satisfaction through effective conflict resolution and team leadership. Expert in parts management and vehicle operations, consistently reducing service downtime while fostering strong customer relationships. Committed to driving improvements and achieving high-quality workmanship in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
City Tire and Alignment
07.2024 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Service Advisor
Cobb Tire Service
01.2024 - 07.2024
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Parts Manager
Cobb Tire Service
11.2023 - 01.2024
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
Automotive Technician
Cobb Tire Service
06.2021 - 10.2023
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
Mechanic Shop Foreman
Sarks Automotive
09.2020 - Current
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Requisitioned materials and supplies such as tools, equipment and replacement parts.
- Performed routine and scheduled maintenance services per, including oil changes, lubrication and tune-ups.
- Arranged for customer billing by determining charges for services requested and collecting deposits or payments.
- Managed efficient teams of up to 4 employees.
Diesel Mechanic
Mcabee Tractor
08.2018 - 09.2020
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Performed maintenance duties and safely handled chemicals and solutions.
- Gained knowledge of standard equipment, including manufacturer repair guidelines.
Automotive Technician
Sarks Mauldin Auto Repair
02.2017 - 09.2018
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase.
- Maintained fleet vehicles in good working order by following preventive and corrective maintenance schedules according to OEM.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Education
High School Diploma -
Blue Ridge High School
Greer, SC06.2013
Automotive Technology
Bonds Career Center
Greer, SC06.2013
Skills
- Detail-oriented
- Vehicle operations knowledge
- Improving customer satisfaction
- Parts ordering and management
- General and advanced mechanical knowledge
- Customer service
- Problem-solving
- Team leadership
- Conflict resolution
- Service scheduling
Certification
- Bonds career center, Automotive technology - 2012-2103
- Certified Briggs and stratton technician, Mcabee tractor, current
- Certified Kawasaki technician, Mcabee tractor, current
- Certified kohler technician, Mcabee tractor, current
- Kubota hands on diesel technician training school, current
- Kubota turf department training school, current
- Kubota R.T.V vehicle training school, current
- ford engine performance
- toyota/lexus body electrical
- ati service advisor training
- automotive hvac/freon handling
Timeline
Service Manager
City Tire and Alignment
07.2024 - Current
Service Advisor
Cobb Tire Service
01.2024 - 07.2024
Parts Manager
Cobb Tire Service
11.2023 - 01.2024
Automotive Technician
Cobb Tire Service
06.2021 - 10.2023
Mechanic Shop Foreman
Sarks Automotive
09.2020 - Current
Diesel Mechanic
Mcabee Tractor
08.2018 - 09.2020
Automotive Technician
Sarks Mauldin Auto Repair
02.2017 - 09.2018
High School Diploma -
Blue Ridge High School
Automotive Technology
Bonds Career Center
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