LEON JENNINGS
Walterboro
Summary
Customer service professional recognized for enhancing team performance and delivering high levels of customer satisfaction. Skilled in resolving complex issues with effective technical troubleshooting and tailored support. Proven success in sales negotiations and fostering collaborative team environments.
Overview
13
13
years of professional experience
Work History
CXSO Technical soulutions
Comcast
Walterboro
02.2019 - Current
- Developed solutions to improve team performance and achieve better outcomes.
- Ensured customer satisfaction by resolving issues with knowledgeable, friendly service.
- Identified customer needs promptly and efficiently for tailored support.
- Assisted customers with technical issues to ensure seamless experiences.
- Resolved complex cases by handling escalated calls efficiently.
- Answered billing inquiries and managed light collections tasks effectively.
- side-by-side training with a collection agent to help understand and learn more about the collections/fraud team
Sales Professional
Vehicles Direct Car Dealership
North Charleston
04.2018 - 02.2019
- Sold used cars and finance products, aligning offerings with customer needs
- Assessed customers' needs during sales discussions to tailor solutions
- Negotiated purchase terms to ensure customer satisfaction and successful transactions
- Ensured proper identification to maintain safety during test drives
Sales Professional
Comcast
North Charleston
05.2017 - 12.2017
- Sold Comcast services directly to customers, enhancing community outreach
- Educated customers about features and benefits of Comcast products and services
- Delivered customer service to ensure customer satisfaction and comfort
- Reviewed billing with customers to clarify charges and resolve issues
Contact Center Agent
iQor
North Charleston
07.2013 - 05.2017
- Delivered customer service to DIRECTV customers, addressing inquiries and resolving issues to enhance customer satisfaction
- Completed ID Verifications to eliminate fraud on new customer accounts
- Audited new customer accounts using lexis Nexis and other tools to verify customer address links and relationships with account holders with outstanding debts
- Collected payments via phone with debit, credit, or checking information
Education
Hospitality -
Trident Techinal College
North Charleston, SC12-2009
High School Diploma -
Colleton County High School
Walterboro, SC05-2007
Skills
- Customer relationship management
- Technical troubleshooting
- Sales negotiation
- Fraud prevention techniques
- Account auditing
- Team collaboration
References
Available upon request
Timeline
CXSO Technical soulutions
Comcast
02.2019 - Current
Sales Professional
Vehicles Direct Car Dealership
04.2018 - 02.2019
Sales Professional
Comcast
05.2017 - 12.2017
Contact Center Agent
iQor
07.2013 - 05.2017
Hospitality -
Trident Techinal College
High School Diploma -
Colleton County High School