Summary
Overview
Work History
Education
Skills
Timeline
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Leslie Tolbert

Bishopville

Summary

Dynamic Office Manager with a proven track record at Auto Body Shop, excelling in customer service and office administration. Enhanced operational efficiency through streamlined processes and effective document management. Skilled in account reconciliation and staff hiring, fostering a collaborative environment that improved team performance and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Office Manager

Auto Body Shop
10.2023 - 04.2025
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Enhanced communication within office by implementing centralized digital messaging platform.

Shipping and Receiving Clerk

Kenco Logistics
06.2017 - 04.2022
  • Received incoming shipments, compared contents against associated records and transmitted to proper department.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Ensured workplace safety compliance through routine equipment checks, hazard assessments, and adherence to OSHA guidelines.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Facilitated smooth communication between logistics partners, warehouses, and customers regarding shipment updates or delays for a seamless experience.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Mentored new team members on shipping and receiving protocols, fostering a collaborative work environment focused on achieving common objectives.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
  • Facilitated smooth warehouse operations, maintaining clean and safe work environments.
  • Trained new staff on warehouse procedures, ensuring high standard of workmanship and safety practices.

Manager

Bojangles' Famous Chicken 'n Biscuits
08.2010 - 10.2015
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Associate of Science - Dental Hygiene

Florence-Darlington Technical College
Florence, SC
05-2006

High School Diploma -

Andrew Jackson High School
Kershaw, SC
06-1987

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Data entry
  • Customer relations
  • Administrative support
  • Bookkeeping
  • Document management
  • Clerical support
  • Account reconciliation
  • Staff hiring
  • Documentation and control

Timeline

Office Manager

Auto Body Shop
10.2023 - 04.2025

Shipping and Receiving Clerk

Kenco Logistics
06.2017 - 04.2022

Manager

Bojangles' Famous Chicken 'n Biscuits
08.2010 - 10.2015

Associate of Science - Dental Hygiene

Florence-Darlington Technical College

High School Diploma -

Andrew Jackson High School

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Leslie Tolbert