Letitia Mangle
Spartanburg
Summary
Dynamic Patient Care Coordinator with a proven track record at Carolina Centers for Oral and Facial Surgery, excelling in patient relations and HIPAA compliance. Skilled in training and development, I enhance team performance while ensuring exceptional service delivery. Committed to process improvement, I effectively manage patient inquiries and insurance coordination, fostering satisfaction and trust.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Carolina Centers for Oral and Facial Surgery
Spartanburg
03.2025 - Current
- Provided exceptional customer service by addressing patient inquiries, resolving concerns, and ensuring satisfaction
- Communicated with patients regarding their insurance coverage, explaining benefits, limitations, and any out-of-pocket expenses they may incur
- Managed the coordination of pre-authorization requests for medical procedures or treatments requiring prior approval from insurance providers
- Ensured compliance with HIPAA regulations when handling sensitive patient information during the claims process
- Utilized electronic health record (EHR) systems to document all interactions related to insurance claims processing accurately
- Provided training and guidance to new team members on medical coding guidelines, claim submission requirements, and best practices in insurance coordination
- Assisted patients in understanding their Explanation Of Benefits (EOB), including deductibles/co-pays/out-of-pocket expenses
Account Specialist
Prisma Health Regional Urology
Greenville
10.2023 - 02.2025
- Collaborate with healthcare providers to ensure accurate and complete referral information, improving patient care coordination
- Manage and update patient health records
- Train new employees in referral coordination procedures, ensuring consistent quality of service and improvement of patient experience
Human Resources/Report Writer
Gastroenterology Associates
Greenville
08.2022 - 07.2023
- Provided guidance to managers and staff on talent management, payroll, FMLA & benefits
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and foster trust and relationships
- Maintained accurate personnel records utilizing HRIS
- Coordinated and managed employee engagement events to foster healthy relationships overall and boost morale
Medical Administrative Assistant
AnMed Health Williamston Family Medicine
Williamston
05.2018 - 05.2022
- Provided professional & courteous customer service to patients upon arrival and departure
- Confirmed appointments, updated patient records, & aided with referrals
- Handled cash transactions and maintained accurate sales & payment records
- Streamlined front desk operations
Education
Health Administration (MS) -
Grand Canyon University
Phoenix, AZ12.2023
Healthcare Administration (BS) -
Grand Canyon University
Phoenix, AZ12.2022
Skills
- Patient scheduling
- HIPAA compliance
- Effective communication
- Patient relations
- HRIS management
- Compliance training
- Talent management
- Benefits administration
- Customer relationship management
- Employee engagement
- Risk assessment
- Process improvement
- Team collaboration
- Training and development
- Time management
- Data analysis
- Payroll processing
- Policy implementation
- Interviewing techniques
- ADP workforce now
Certification
• Class D
• AED Certification
• First Aid Certification
• Epic Certification
• ACLS Certification
• BLS Certification
• AED Certification
• First Aid Certification
• Epic Certification
• ACLS Certification
• BLS Certification
Timeline
Patient Care Coordinator
Carolina Centers for Oral and Facial Surgery
03.2025 - Current
Account Specialist
Prisma Health Regional Urology
10.2023 - 02.2025
Human Resources/Report Writer
Gastroenterology Associates
08.2022 - 07.2023
Medical Administrative Assistant
AnMed Health Williamston Family Medicine
05.2018 - 05.2022
Health Administration (MS) -
Grand Canyon University
Healthcare Administration (BS) -
Grand Canyon University