Levonda Melton
Smoaks
Summary
Referral Coordinator at Walterboro Adult and Pediatric Medicine, adept at enhancing patient satisfaction through efficient referral management and insurance verification. Proven ability to streamline workflows and improve service delivery, leveraging strong organizational skills and attention to detail to manage high volumes of referrals while ensuring compliance and optimal patient care.
Overview
9
9
years of professional experience
Work History
Referral Coordinator
Walterboro Adult and Pediatric Medicine
11.2016 - Current
- Coordinated patient referrals to specialists, ensuring timely access to care and enhancing patient satisfaction.
- Managed referral tracking system, improving accuracy of patient data and streamlining communication with providers.
- Collaborated with healthcare teams to resolve referral-related issues, promoting efficient workflows and patient continuity of care.
- Monitored referral outcomes, identifying trends to enhance processes and improve overall service delivery.
- Developed training materials for new staff on referral procedures, fostering knowledge retention and operational consistency.
- Liaised with insurance companies to verify coverage for referrals, ensuring compliance and minimizing patient financial burden.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Coordinated phone communications, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars, optimizing executive availability and productivity.
- Trained new reception staff on procedures and best practices to ensure consistency in service delivery.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
Education
GED -
Walterboro High
Walterboro, SCSkills
- Pre-authorizations
- Insurance verification
- Patient scheduling
- Multi-line phone proficiency
- Appointment scheduling
- Follow-up coordination
- Accurate documentation
- Caseload management
- Referral tracking
Timeline
Referral Coordinator
Walterboro Adult and Pediatric Medicine
11.2016 - Current
GED -
Walterboro High