Lexus Jackson-Morton
Mauldin
Summary
Dispatcher and Driver Support Specialist at CKSS LLC with expertise in crisis resolution and effective communication. Proficient in dispatch software and skilled in managing high-pressure situations to ensure timely deliveries and superior customer service. Recognized for improving operational efficiency through precise record-keeping and prioritization of urgent requests. Demonstrated ability to optimize routes and enhance response times while maintaining safety standards.
Overview
8
8
years of professional experience
Work History
Dispatcher / Driver Support Specialist
CKSS LLC
Greenville
01.2018 - Current
- Resolved issues in real time through effective communication with drivers and clients.
- Managed dispatch software to track vehicle locations and provide status updates.
- Prioritized urgent requests, assigning resources to meet demands efficiently.
- Monitored traffic conditions to optimize routes and ensure timely deliveries.
- Scheduled updates while problem-solving in high-pressure environments.
- Maintained accurate records and logs to enhance operational efficiency.
Customer Service Representative
Easton Personnel Inc
Greenville
10.2017 - 02.2025
- Managed high volumes of inbound and outbound calls, ensuring exceptional customer service.
- Resolved billing, service, and account inquiries with professionalism and efficiency.
- Accurately documented customer interactions using CRM systems for record-keeping.
- Adhered to scripts, policies, and compliance guidelines throughout customer engagements.
- De-escalated challenging calls and delivered effective solutions promptly.
- Processed orders and managed customer accounts efficiently.
- Assisted customers with inquiries and product information.
- Resolved customer complaints through effective communication.
- Utilized CRM software to track customer interactions accurately.
Education
High School Diploma -
Carolina High
Greenville, SC06-2012
Some College (No Degree) - Program
Greenville Technical College
Greenville, South Carolina, SCSkills
- Inbound and outbound calls
- Customer service and support
- Call documentation
- Data entry
- Conflict resolution
- Active listening
- Multitasking
- Time management
- CRM software proficiency
- HIPAA compliance awareness
- Microsoft Office expertise
- Dispatch software
- Call handling
- Account management
- Effective communication
- Problem solving
- Crisis resolution
- Attention to detail
- Record keeping
- Workflow prioritization
Timeline
Dispatcher / Driver Support Specialist
CKSS LLC
01.2018 - Current
Customer Service Representative
Easton Personnel Inc
10.2017 - 02.2025
High School Diploma -
Carolina High
Some College (No Degree) - Program
Greenville Technical College