Liam Kidwell
North Myrtle Beach
Summary
Dedicated and dependable professional with more than 10 years of continuous service with the same company, demonstrating exceptional loyalty, commitment, and a strong work ethic. Proven ability to build lasting professional relationships, adapt to evolving business needs, and consistently contribute to the success of the organization. Recognized for reliability, dedication, and the ability to consistently deliver high-quality work while supporting team objectives and overall company goals. Brings extensive experience, a strong sense of accountability, and a proven ability to remain committed and effective through changing priorities and challenges.
Professional references available upon request.
Overview
11
11
years of professional experience
Work History
Automotive Parts Manager
Caliber Collision
Sterling, VA
11.2015 - 07.2020
- Conducted regular audits of parts inventory, ensuring accuracy and accountability in records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Improved supplier relationships by negotiating better terms, leading to cost savings and more reliable part availability.
- Trained and mentored staff on parts management systems and procedures.
- Collaborated with technicians to streamline parts requisition processes, enhancing workflow efficiency.
Automotive Service Writer
Caliber Collision
Sterling, VA
06.2016 - 06.2017
- Generated repair estimates using industry-standard software to provide accurate pricing information.
- Coordinated with technicians to streamline workflow and improve turnaround times for vehicle repairs.
- Assisted customers in understanding repair processes and recommended services based on vehicle needs.
- Facilitated customer service interactions to ensure satisfaction and resolve inquiries promptly.
- Maintained detailed records of customer interactions, service histories, and invoices for efficient tracking.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
Automotive Structural Technician
Caliber Collision
Sterling, VA
07.2020 - 07.2026
- Collaborated with team members to streamline repair processes for improved efficiency.
- Completed high-quality repairs by carefully following manufacturer guidelines and industry best practices.
- Supported junior technicians through mentoring, sharing knowledge, and providing guidance on complex repairs.
- Assisted in building strong relationships with insurance companies through prompt communication and accurate documentation of repairs completed.
- Performed structural and non-structural repairs on variety of vehicle models.
- Installed and repaired body panels, doors, hoods, fenders, bumpers and other parts.
- Maintained organized workspaces and ensured compliance with industry safety standards.
- Provided exceptional customer service, addressing client concerns promptly, professionally, and courteously at all times.
- Leveraged strong problem-solving skills to identify underlying causes of automotive issues and develop effective solutions that addressed both immediate concerns and potential future complications.
- Consistently met or exceeded performance goals set by management for both quality of workmanship and timeliness of repairs.
- Maintained up-to-date knowledge of industry trends, tools, and techniques by attending training courses and workshops regularly.
Education
High School Diploma -
American School of Correspondence
Lansing, ILSkills
- Inventory management
- Invoice processing
- Profit and loss tracking
- Welding experience
- Aluminum repair
- Plastic repair
- Steel repair
- Hand and power tool proficiency
- Heavy lifting capability
- Customer service
- Client relationships
- Communication skills
- Conflict resolution
- Teamwork and collaboration
- Staff training
- Organizational skills
- Time management
- Computer skills
Timeline
Automotive Structural Technician
Caliber Collision
07.2020 - 07.2026
Automotive Service Writer
Caliber Collision
06.2016 - 06.2017
Automotive Parts Manager
Caliber Collision
11.2015 - 07.2020
High School Diploma -
American School of Correspondence