Lidia Milentii
Wellford
Summary
Customer focused professional with experience in sales support, lead follow up, and high volume client communication. Skilled in managing customer needs, resolving issues under pressure, and supporting the full sales process from inquiry to completion.
Overview
3
3
years of professional experience
Work History
Food & Beverage Operations Associate
Metz Culinary
01.2023 - 11.2023
- Supported daily operations across kitchen and cafe service areas in a fast paced corporate food service environment
- Prepared and cooked menu items on the grill according to standardized recipes and food safety requirements
- Prepared espresso based beverages including lattes, cappuccinos, and cold brew drinks using commercial coffee equipment
- Assisted customers by taking orders, answering questions, and ensuring accurate and timely order fulfillment
- Operated POS system to process orders and handle cash and card transactions efficiently
- Managed grab-and-go food display by restocking sandwiches, salads, and packaged items to maintain availability and presentation standards
- Maintained cleanliness and organization of both front of house and kitchen areas in compliance with health and safety regulations
- Worked closely with team members to ensure smooth workflow during high volume periods and consistent service quality across stations
Closing Shift Lead (Cafe Environment)
09.2024 - 04.2025
- Supervised end of shift operations alongside team members, ensuring smooth closing procedures and completion of all daily service tasks
- Directed workflow during high volume periods, coordinating order preparation, customer service, and front of house operations to maintain efficiency
- Oversaw accurate order completion and customer resolving issues, ensuring a positive guest experience
- Managed POS transactions including order entry, payment processing, and balancing customer flow between dine in and takeout service
- Trained and guided team members on service procedures, food/beverage preparation standards, and customer interaction expectations
- Maintained operational readiness of all service and prep areas through consistent organization, sanitation, and restocking
- Executed closing responsibilities including cash handling procedures, cleaning checklists, inventory reset, and securing the location
Equipment Rental Sales & Operations Associate
12.2025 - 03.2026
- Helped customers through the full rental process from first inquiry/quote to booking, pickup, and return
- Made cold calls to past and potential customers to bring in new rental business and increase repeat bookings
- Followed up on quotes and inquiries by phone and email to help turn leads into confirmed rentals
- Gave customers pricing, availability, and recommendations based on what they needed for their project
- Stayed in contact with customers to answer questions, solve issues, and make sure they were satisfied with the service
- Processed rental orders and agreements using company systems and kept customer records accurate
- Scheduled equipment pickup, delivery, and returns to keep everything running on time and organized
- Helped keep track of inventory and made sure equipment was ready and available when needed
- Worked with other team members to make sure customers got their orders on time and problems were solved quickly
- Resolved customer concerns by assessing equipment issues, identifying likely causes, and guiding appropriate solutions to ensure timely and effective issue resolution
- Maintained professionalism while de-escalating frustrated customers and ensuring a positive service outcome
Education
High School Diploma -
Spencerport High School
Spencerport, NY06-2023
Skills
- Sales Pipeline Management (Lead Follow-Up, Quote Tracking, Conversion Support)
- Client Communication & Relationship Management (Phone, Email, In-Person)
- Customer Needs Analysis & Solution-Based Selling
- Conflict Resolution & Customer De-escalation in High-Pressure Situations
- Problem Solving & Independent Decision-Making
- Time Management & Multi-Tasking in Fast-Paced Environments
- Accurate Data Handling & Transaction Processing
- Interpersonal and written communication
Languages
Russian
Ukrainian
Timeline
Equipment Rental Sales & Operations Associate
12.2025 - 03.2026
Closing Shift Lead (Cafe Environment)
09.2024 - 04.2025
Food & Beverage Operations Associate
Metz Culinary
01.2023 - 11.2023
High School Diploma -
Spencerport High School