Liezel Nuñez

Managed busy restaurant environment, serving approximately 2000 guests during weekends. Cultivated positive customer experiences through direct engagement via phone and email communication. Oversaw server workload distribution to optimize service efficiency by shift conclusion.

Oversaw daily supply levels to meet customer demand in a high-traffic bakery environment. Managed inventory processes and collaborated with kitchen staff and front-of-house teams to ensure smooth operations.

Assisted banquet service kitchen operations for events ranging from 2,500 to 8,000 attendees, partnering with culinary team members for quick, organized execution as Culinary Intern.

Assisted guests through in-person interactions, phone calls, and emails for special events. Organized paperwork and communicated with hotel staff across all branches.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Utilized CRM software to track customer interactions and ensure accurate record-keeping.
• Assisted customers with order placements, modifications, and returns, enhancing satisfaction levels.
• Collaborated with team members to improve service efficiency and streamline processes.

• Developed engaging lesson plans to enhance language acquisition and fluency among diverse student groups.
• Implemented interactive activities to foster student participation and improve language retention.
• Conducted assessments to evaluate student progress and adapt instructional strategies accordingly.
• Collaborated with colleagues to design curriculum aligned with educational standards and student needs.