Liliana Sallie
Summerville
Summary
Highly motivated and personable individual with strong communication skills and a passion for delivering exceptional customer experiences. Competent at resolving inquiries, handling complaints, and providing product or service information in a timely and professional manner. Skilled in active listening, problem-solving, and maintaining a positive attitude in fast-paced environments. Eager to contribute to a team-oriented atmosphere while continuously improving customer satisfaction and building brand loyalty. Willing to learn new systems and adapt quickly to meet the needs of the business.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lead Hostess/To-Go Server
Pages Okra Grill
01.2024 - Current
- Welcomed guests warmly, ensuring a positive first impression for all patrons.
- Managed reservation system, optimizing seating arrangements for efficient guest flow.
- Assisted in training new hostesses on company standards and guest interaction protocols.
- Accurately processed to-go orders using point-of-sale system.
Shift Leader
Tropical Smoothie Cafe
10.2022 - 01.2024
- Supervised daily operations to ensure adherence to safety protocols and quality standards.
- Trained and mentored new team members on operational procedures and customer service skills.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Education
High School Diploma -
Cane Bay High School
Summerville, SC05-2023
Skills
- Exceptional communication
- Phone etiquette
- Food safety awareness
- Team management
- Experienced in "Toast" Software System
- Customer service
- Effective multitasking
- Cleaning and sanitation
- Payment processing
- Upselling
- Takeout order processing
- Calm demeanor
- Attention to detail
Certification
ACT WorkKeys National Career Readiness Certificate at Bronze level
Timeline
Lead Hostess/To-Go Server
Pages Okra Grill
01.2024 - Current
Shift Leader
Tropical Smoothie Cafe
10.2022 - 01.2024
High School Diploma -
Cane Bay High School