Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Liliana Sallie

Summerville

Summary

Highly motivated and personable individual with strong communication skills and a passion for delivering exceptional customer experiences. Competent at resolving inquiries, handling complaints, and providing product or service information in a timely and professional manner. Skilled in active listening, problem-solving, and maintaining a positive attitude in fast-paced environments. Eager to contribute to a team-oriented atmosphere while continuously improving customer satisfaction and building brand loyalty. Willing to learn new systems and adapt quickly to meet the needs of the business.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Hostess/To-Go Server

Pages Okra Grill
01.2024 - Current
  • Welcomed guests warmly, ensuring a positive first impression for all patrons.
  • Managed reservation system, optimizing seating arrangements for efficient guest flow.
  • Assisted in training new hostesses on company standards and guest interaction protocols.
  • Accurately processed to-go orders using point-of-sale system.

Shift Leader

Tropical Smoothie Cafe
10.2022 - 01.2024
  • Supervised daily operations to ensure adherence to safety protocols and quality standards.
  • Trained and mentored new team members on operational procedures and customer service skills.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.

Education

High School Diploma -

Cane Bay High School
Summerville, SC
05-2023

Skills

  • Exceptional communication
  • Phone etiquette
  • Food safety awareness
  • Team management
  • Experienced in "Toast" Software System
  • Customer service
  • Effective multitasking
  • Cleaning and sanitation
  • Payment processing
  • Upselling
  • Takeout order processing
  • Calm demeanor
  • Attention to detail

Certification

ACT WorkKeys National Career Readiness Certificate at Bronze level

Timeline

Lead Hostess/To-Go Server

Pages Okra Grill
01.2024 - Current

Shift Leader

Tropical Smoothie Cafe
10.2022 - 01.2024

High School Diploma -

Cane Bay High School
Liliana Sallie