Vivian Moze
Aiken
Summary
A hospitality professional known for maintaining high standards and delivering results. Proven ability to enhance operational efficiency and drive customer satisfaction. Focused on team collaboration and adaptability to meet changing needs. Skilled in staff training, customer service, and financial management.
Overview
15
15
years of professional experience
Work History
Restaurant General Manager
SEQSR
06.2022 - Current
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Interview/Hire candidates
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
General Manager (GM)
Taco Bell-Bell American Group
03.2019 - 06.2022
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant Store Manager
Taco Bell-Bell American Group
07.2018 - 03.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Shift Manager
Taco Bell-Bell American Group
10.2016 - 07.2018
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
Crew Leader
Fresh Express
07.2014 - 07.2016
- Collaborated with management to develop strategies for achieving company goals, such as increasing efficiency.
- Provided guidance and support to crew members when faced with challenges or difficult decisions, fostering a solutions-oriented approach in the workplace.
- Established and enforced policies and procedures to maintain high standards of work.
- Organized regular team meetings to discuss progress, address concerns, and ensure that all crew members were aligned with project goals.
Catalyst SAP Clerk
Kraft Foods/Oscar Mayer
01.2010 - 01.2014
- Aided in customization of process control documentation
- Daily reconciliation and true-up of all materials and ingredients
- Strengthened communication between departments through consistent updates on project statuses via the shared resources available within the centralized SAP database.
- Facilitated smooth supply chain operations by coordinating material deliveries and monitoring transportation schedules within the SAP platform.
- Streamlined data entry processes by optimizing SAP system usage for accurate and efficient information management.
Education
High School -
Newberry High School
Newberry, SC06.1997
Skills
- Management
- Inventory Control
- Restaurant Management
- Customer Service
- Staff Scheduling
- Training & Development
- Cost Control
- Recruiting
- Operations Management
- Microsoft Office
Timeline
Restaurant General Manager
SEQSR
06.2022 - Current
General Manager (GM)
Taco Bell-Bell American Group
03.2019 - 06.2022
Assistant Store Manager
Taco Bell-Bell American Group
07.2018 - 03.2019
Shift Manager
Taco Bell-Bell American Group
10.2016 - 07.2018
Crew Leader
Fresh Express
07.2014 - 07.2016
Catalyst SAP Clerk
Kraft Foods/Oscar Mayer
01.2010 - 01.2014
High School -
Newberry High School
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