Lily O’Connor
Mount Pleseant
Summary
Dynamic volunteer at Eccpreschool, leveraging exceptional customer service and problem-solving skills to enhance the learning environment. Known for effective communication and attention to detail, I foster teamwork and maintain a positive atmosphere, ensuring a supportive experience for children and staff alike. Committed to multitasking and achieving impactful results.
Passionate Volunteer with experience in various types of outreach initiatives. Energetic individual with compassionate nature and drive to serve local community. Offers in-depth knowledge of community resources and energy to tackle challenging demands.
Overview
4
4
years of professional experience
Work History
Retail Worker
Mellow mood
Mount Pleseant, SC
03.2024 - 09.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Computed purchases and received and processed cash or credit payment.
- Operated cash register to process payments from customers accurately and efficiently.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Designed and deployed new display ideas to improve accessibility to merchandise.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
Volunteer
Eccpreschool
Mount Pleseant
06.2024 - 08.2024
Restaurant Team Member
East Bay Deli
Mount Pleseant, SC
12.2023 - 01.2024
- Assisted in taking customer orders and providing recommendations.
- Cleaned counters and common areas to minimize spread of germs.
- Rotated inventory to reduce waste and optimize freshness.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Ensured compliance with health and safety regulations.
- Trained new employees on restaurant procedures and plating techniques.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Performed opening side work duties including setting up dining area for guests arrival.
- Packaged and bagged cooked food and prepared items.
- Assembled and served meals according to specific guest requirements.
- Answered phone calls promptly and handled inquiries from customers courteously.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Navigated job responsibilities and completed regular tasks by interacting effectively with other employees.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
Restaurant Hostess
The refuge diner
Mount Pleseant, SC
04.2023 - 09.2023
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Took reservations from patrons by phone or online.
- Provided menus and answered questions about menu items and specials.
- Balanced cash register at end of shift according to established procedures.
- Inspected dining and serving areas for cleanliness and proper setup.
- Performed regular restroom checks to restock supplies and handle minor cleaning.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Answered telephone to provide dining information and take reservations.
- Took beverage orders and served drinks during peak meal times.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Restaurant Team Member
Locals sushi
Mount Pleseant, SC
02.2021 - 08.2022
- Assisted in taking customer orders and providing recommendations.
- Cleaned counters and common areas to minimize spread of germs.
- Rotated inventory to reduce waste and optimize freshness.
- Replenished condiments and other supplies at tables and stations.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Followed restaurant guidelines in regards to food safety and hygiene to prevent illness.
- Communicated clearly with kitchen staff regarding order specifics.
- Stocked front-of-house supplies such as napkins, utensils, straws.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted customers and provided menus.
- Provided exceptional service to high volume of daily customers.
- Bussed, cleared, and reset tables as needed throughout shift.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
Wando High School
Mount Pleseant, SC05-2024
Some College (No Degree) - Phycology
University of South Carolina Beaufort
Bluffton South Carolina Skills
- Customer service
- Problem solving
- Time management
- Team collaboration
- Effective communication
- Attention to detail
- Positive attitude
- Active listening
- Multitasking
References
References available upon request.
Timeline
Volunteer
Eccpreschool
06.2024 - 08.2024
Retail Worker
Mellow mood
03.2024 - 09.2024
Restaurant Team Member
East Bay Deli
12.2023 - 01.2024
Restaurant Hostess
The refuge diner
04.2023 - 09.2023
Restaurant Team Member
Locals sushi
02.2021 - 08.2022
High School Diploma -
Wando High School
Some College (No Degree) - Phycology
University of South Carolina Beaufort
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